Experienced Tax Professional; Uncredentialed

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

If you are a highly motivated individual with an active unrestricted credential (CPA/EA) and possess excellent communication skills, we need you to answer tax related questions and offer advice. You will provide expert guidance and explanations of tax and technical terms and questions, playing an important role in enhancing our brand. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world.

Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.

This is an entry‑level position with competitive compensation commensurate with experience. While prior contact center experience isn’t required, experience in customer service, technical support, inside sales, or back‑office support in a contact center environment is a plus.

Key Responsibilities:

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It’s about building relationships and turning knowledge into customer wins. We provide all new employees with world‑class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• Must be 18 years of age or older
• High school diploma or equivalent
• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Must possess or be able to obtain any related State licenses, certificates, permits or bonds
• Must possess active PTIN (Preparer Tax Identification Number)
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Must have (or be willing to obtain) a dedicated hardwired internet connection
• Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly and reassuring manner
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced environment with minimal supervision
• Critical thinking, problem solving, research skills and determination

Preferred

• Audit experience a plus (IRS and state tax authorities)
• Bachelor’s Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Work at home experience
• State or Federal work experience

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: E…