Personal Banker

Reports To:

Branch Service Manager Job Overview

The Person al Banker will serve in a dual-purpose role which requires a candidate to fulfil responsibilities of both a (Teller) and a (New Accounts Rep). This position provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions, new account openings, account maintenance and routine teller functions while following bank policies and procedures.

This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.

Responsibilities Primary Duties Provides prompt, efficient, and friendly service to clients

Open new deposit accounts, including personal and non-personal entities

Perform account maintenance as needed on existing deposit accounts

Open and/or close safe deposit boxes. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes

Cross-sell other value-added bank products and services

Present and educate customers and prospects on the benefits of digital services and other self-service options

Issue debit cards, order checks, and set up access to internet banking products

Resolve problems or discrepancies concerning customers' accounts

Assists customers by answering questions, researching transactions, etc., while maintaining compliance and policy standards

Process wires

Process debit card disputes and Reg E claims with client

Maintain a strong working knowledge of bank products and service

Teller Duties Assist clients with deposits, withdrawals, and transfers

Participate in branch balancing, and assisting with branch auditing

Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.

Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes;
Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.

Follow compliance reporting procedures concerning CTRs, SARs, others

Adhering to policies, procedures, and regulatory banking requirements

Stay current on compliance and security training

Balance and audit ATMSkills

Self-directed; takes initiative, anticipates issues, and prioritizes their own work on the right things

Motivated self-starter who can work independently in a stressful environment and loves a challenge, strong sense of urgency

Proficient with Microsoft Office, Word, and Outlook Strong follow through with the ability to prioritize tasks and projects

Ability to maintain confidentiality and demonstrate respect and professionalism

Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills

Excellent verbal and written communication skills to communicate professionally

Works great with a team

Minimum Qualifications One year of cash handling and/or banking experience

Must have a natural desire to help others and build lasting relationships with customers and teammates alike

Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances

Must be available to work Saturdays, depending on the needs of the business

Willing to travel to different locations within the organization

Preferred Qualifications

Experience with Fiserv Precision and Integrated Teller2+ years banking experience

Knowledge of Bank’s State and Federal regulations
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