Dispute Chargebacks Associate

Qualifications

• At least 18 years of age
• High School Diploma or Equivalent
• Chargeback experience preferred
• Professional written and verbal communication skills
• Working knowledge of Microsoft Office and general office equipment
• Ability to work with minimal supervision
• Detail oriented and ability to organize and prioritize
• Capable of meeting deadlines
• Must be able to get along with co‑workers and work effectively in a team environment
• Must successfully pass background investigation according to company policy

• Properly process chargebacks
• Properly report fraud transactions
• Review and process rejected claims
• Process re‑presentments and attach merchant documents to cases
• Review transactions on system generated reports for proper authorization and process chargebacks on bank‑initiated claims
• Properly update cases to reflect chargeback status, corresponding accounting entries, and actions related to the chargeback
• Meet daily deadlines and goals
• Perform assigned tasks in accordance with regulations, company policies and procedures
• Regular and predictable attendance and punctuality
• Other duties as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender. FCBI is an Equal Opportunity Employer.