Help Desk Technician - Killeen, TX

Help Desk Technician

#982-28363

Killeen, Texas, United States

FCS Building

4400 Swanner Lp.

Full Time

• High School Diploma or Equivalent
• At least 18 years of age
• Previous Customer service experience
• Good verbal and written communication
• Working knowledge of Microsoft Office
• Technical troubleshooting experience preferred
• Flexible schedule to include evening, weekend, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co‑workers and work effectively in a team environment

• Answer incoming calls
• Troubleshoot and resolve technical problems; upscale accordingly
• Act as a liaison between company employees and the IT support departments
• Support and monitor various software, applications, and hardware
• Perform follow‑up calls to customers and other IT departments regarding tickets/issues
• Effectively communicate with technical and non-technical audiences
• Complete company‑provided customer service training as required
• Periodic travel may be required
• Other duties as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• May be required to climb ladders and perform overhead and under‑desk work
• Ability to lift up to 50 pounds

FNBT is an equal opportunity employer.