It Desktop Services Tech

Provides first and second-tier end-user technical support via scheduled rotation at the IT Help Desk in addition to on-site assistance in the installation, setup, repair and configuration of desktop hardware and software.

High School Graduate or GED required with one year of experience using and configuring Microsoft Office and the Windows Operating Systems to include experience installing, operating and maintaining desktop computers.

Degrees in a Computer Electronics related field from an accredited college or university may be substituted for an equal number of years of related technical experience (transcripts are required).

• Experience installing, operating and maintaining desktop computers.
• Demonstrated ability using and configuring Microsoft Office and the Windows Operating Systems.
• Must possess great technical skills and communicate effectively with Faculty Staff and Students on IT related issues.
• Good customer Service skills and ability to troubleshoot and explain technical issues to the average user.
• Must have good written and verbal communication.

• Installing, repairing, upgrading, relocating and providing technical support for desktop computers, printers and peripherals.
• Performing preventative maintenance on desktop computer equipment and peripheral components.
• Staffing the IT Help Desk in accordance with the schedule established by the IT Desktop Technology Services Manager.
• Evaluating the testing desktop software upgrades and patches.
• Conducting all interactions with colleagues, end-users and students using appropriate tone and language in verbal and written communications.
• Conducting research, resolution, follow-up, routing and escalation of issues.
• Documenting issues and solutions meticulously in the ticketing system.
  
  Collaborating with the IT Desktop Technology Services Manager and the IT Help Desk/Training Coordinator concerning ticket resolution.
• Performing other duties as assigned.