Engineering Support Specialist

Engineering Support Specialist  The Engineering Support Specialist plays a critical role in ensuring that engineering, construction, and installation teams are fully equipped and operationally prepared to execute fiber deployment efficiently. This role combines network engineering responsibilities with deployment enablement by supporting fiber network design, capacity management, and overall operational readiness of Brightspeed's infrastructure. The position focuses on aligning resources, materials, network capacity, and field readiness to drive seamless execution from construction through customer activation.

The ideal candidate anticipates issues before they impact the field, leverages tools such as IQGeo to ensure accurate network design, manages capacity across fiber terminals, and brings structure, urgency, and accountability to fast-moving environments to improve deployment efficiency and reduce installation delays.

Key Responsibilities
Network Design & Engineering
Develop, validate, and maintain fiber network designs using IQGeo and related GIS platforms
Ensure accuracy of splice plans, terminal layouts, and network configurations
Review and validate designs against construction and operational requirements
Support engineering standards and continuous improvement of design practices
Capacity Management & Network Planning
Monitor and manage capacity across fiber terminals, distribution networks, and serving areas
Identify capacity constraints and drive resolution through design updates or augmentation planning
Partner with planning and engineering teams to support scalable network growth
Ensure capacity readiness aligns with customer activation demand
Deployment Readiness & Engineering Validation
Ensure alignment between network design, construction completion, and service activation readiness
Identify and resolve design, capacity, or documentation gaps impacting installations
Validate network readiness prior to release for customer activation
Resource Coordination & Field Enablement
Coordinate availability and staging of materials, equipment, and network assets to support deployment timelines
Align resource planning with engineering designs, capacity forecasts, and build schedules
Partner with vendors, warehouses, and field teams to ensure proper inventory levels and asset availability
Identify and resolve resource or material gaps that could delay installations
Cross-Functional Collaboration
Act as liaison across Engineering, Construction, Supply Chain, and Installation Operations
Support field teams and wire center leadership in resolving network and readiness issues
Provide engineering guidance to vendors and internal stakeholders
Operational Efficiency & Process Improvement
Standardize workflows across engineering validation and deployment readiness
Improve installation cycle times by reducing design and resource-related delays
Drive improvements across tools, systems, and coordination processes
Tracking, Reporting & Accountability
Maintain visibility into network capacity, design status, and deployment readiness
Track resource utilization, material availability, and deployment blockers
Provide reporting and insights to leadership for planning and execution decision
Physical Demands & Work Conditions
Combination of office, field, and light warehouse/facility environments
Occasional lifting and handling of equipment and materials (up to ~50 lbs)
Ability to support field readiness activities as needed
Qualifications   What It Takes To Catch Our Eye:
Education & Experience
27+ years of experience in telecom engineering, fiber network design, network operations, or deployment support
Strong understanding of OSP fiber design, construction workflows, and network architecture
Experience supporting large-scale fiber deployment programs
Technical Skills & Competencies

Experience with IQGeo, GIS platforms, or similar network design systems
Knowledge of fiber terminal design, capacity planning, and network optimization
Ability to read and interpret construction and engineering drawings
Proficiency in Microsoft Excel for tracking, reporting, and analysis
Core Competencies
Strong cross-functional coordination and communication skills
Highly organized with a proactive, problem-solving mindset
Ability to operate effectively in fast-paced, evolving environments
Bonus Points For:

Experience with Brightspeed systems such as BOSS-OM and BOSS-IM
Familiarity with telecom order management, inventory systems, and service activation workflows
Experience working across engineering and operational/supply chain functions
Additional Information   Why Join Us?
We Aspire To Contemporary Ways Of Working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or…