Field Technical Specialist

• Go-live support experience

Location:

Killeen, TX Area

Job Type: Contract

Category:
Desktop Support / Field Services / Technical Support

We are seeking a Field Technical Specialist to support a large-scale healthcare technology deployment and workstation implementation project. This role will provide hands‑on technical support to clinical and administrative staff while assisting with hardware installations, workstation setup, troubleshooting, and go‑live support activities.

The ideal candidate will have strong customer service skills, desktop support experience, and the ability to work independently in a fast‑paced environment. This position requires travel between local sites and direct interaction with end users.

• Provide desktop and field support for end users in a healthcare environment
• Install, configure, and deploy desktop computers, laptops, monitors, printers, and peripheral devices
• Set up and configure new workstations
• Perform software installations and updates
• Troubleshoot hardware, software, login, and connectivity issues
• Reset passwords and manage basic Active Directory account support
• Add users to security groups and configure access permissions
• Map network drives and network printers
• Re-image and deploy laptops and desktop systems
• Perform hardware replacements and equipment swaps
• Test and support VoIP phone installations
• Assist with deployment, go-live, and user support activities
• Maintain accurate ticket documentation and resolution notes
• Provide exceptional customer service while supporting clinical and administrative personnel

• Experience providing desktop or help desk support
• Strong troubleshooting skills for Windows-based environments
• Experience supporting Microsoft applications and common business software
• Knowledge of computer imaging and workstation deployment
• Ability to diagnose and resolve hardware and software issues
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and meet deadlines
• Reliable transportation and willingness to travel between local sites

• Experience supporting healthcare environments
• Experience with ticketing systems such as Service Now
• Active Directory administration experience
• Network troubleshooting and connectivity support
• Experience with large-scale hardware deployments
• Go-live support experience
• TDR testing and technical implementation support experience

• Windows 10/11
• Desktop Support
• Help Desk Support
• Application Support
• Software Installation
• Active Directory
• Network Connectivity
• Printer Support
• Microsoft Office Suite
• Service Now
• VoIP Technologies

• Deliver excellent support to end users and stakeholders
• Resolve technical issues efficiently and professionally
• Support large-scale workstation and peripheral deployments
• Maintain accurate documentation and ticket updates
• Contribute to a smooth implementation and go-live experience

This is an excellent opportunity for a technical support professional looking to gain experience in a large-scale technology deployment while working directly with end users in a highly visible support environment.

This is a Contract position based out of Killeen, TX.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific…