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Senior Call Center QA Lead: Quality & Performance Coach
Job in
Killeen, Bell County, Texas, 76542, USA
Listed on 2026-06-14
Listing for:
MCI
Full Time
position Listed on 2026-06-14
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, IT QA Tester / Automation
Job Description & How to Apply Below
MCI in Killeen, Texas is looking for an Experienced QA Supervisor to oversee quality assurance across BPO campaigns. The individual will lead QA analysts, ensure compliance with client standards and focus on enhancing service quality through continuous improvement.
The ideal candidate has a strong background in QA, at least three years of experience in a BPO setting, and effective coaching and communication skills. A detailed-oriented approach is essential for this role, alongside the ability to work with QA tools and CRM systems.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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