Store Manager, Retail & Store Manager

Job Details

Job Location:

11 4004 E Stan Schlueter Loop - Killeen, TX 76542

Position Type:
Full Time

The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager supports Goodwill's Mission by efficiently generating the revenue that funds the various programs offered to the communities we serve.

• Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
• Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
• Consistently evaluate employee performance and promptly address performance issues.
• Ensure the highest level of professionalism and apply best practices in the leadership of store personnel.

• Maintain adequate volume of merchandise on the sales floor; ensure production and rotation volume is sufficient to meet or exceed revenue goals.
• Manage workflow and facility layout to ensure appropriate stock levels.
• Maintain store presentation standards including organization, merchandising, cleanliness, stock rotations, proper inventory levels, and signage.

• Operate the facility within budgeted expense levels; maintain and control expenses relative to revenue.
• Maintain proper cash controls in accordance with company policies and procedures.
• Oversee and maintain neat, accurate, and timely reports and records as assigned.

• Ensure excellent customer service is delivered to all shoppers and donors.
• Effectively present information and respond to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
• Communicate effectively and appropriately with all levels of store leadership.

• Safeguard company equipment, property, and donated goods.
• Report any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
• Works various shifts including weekends as assigned.

• Directly supervises store personnel. Responsibilities include recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• All individuals must pass a drug screen.
• A criminal background check is required.
• Must have a valid driver's license and pass a motor vehicle report.
• Must be willing to accept instructions and carry them out with minimal supervision.
• Must be able to work and cooperate with others.

High school diploma or equivalent required. Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals preferred.

• Experience working with diverse populations.
• Strong background in staff hiring, training, coaching, and performance management.
• Experience managing inventory, merchandising, financial reporting, and loss prevention.
• Skilled in budgeting, expense management, and maximizing store profitability.
• Knowledge of company policy compliance, safety regulations, and nonprofit retail operations preferred.

• Basic math skills including addition, subtraction, percentages, discounts, taxes, and commissions.
• Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
• Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
• Strong customer service and communication skills; able to work effectively with a variety of…