Outbound Telecom Sales Agent

LOCATION

Killeen, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

Join our team as an Outbound Telecom Sales Agent and start making an impact from day one. If you’re energetic, persuasive, and motivated by uncapped earning potential, this is your opportunity to thrive in a fast‑paced sales environment.

In this role, you will proactively reach out to potential customers, introduce telecom products, and convert leads into sales. You’ll be responsible for initiating conversations, building interest, and closing deals through confident and engaging communication.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Conduct high‑volume outbound calls to prospective customers
• Introduce and promote telecom products, including internet and bundled services
• Capture customer interest quickly and drive the conversation toward a sale
• Handle objections and rejections with resilience and professionalism
• Consistently meet daily and weekly call and sales targets
• Accurately document call outcomes and customer responses
• Follow scripts while maintaining a natural and engaging tone
• Stay up to date on products, promotions, and sales strategies
• Maintain compliance with all policies and regulatory requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High school diploma or equivalent
• At least 1 year of outbound sales or call center experience
• Strong persuasion and negotiation skills
• Resilience and ability to handle rejection
• Excellent verbal communication skills
• Ability to work in a high‑volume, target‑driven environment
• Basic computer literacy and multitasking ability
• Must be authorized to work in the U.S.

• Telecom or direct sales experience
• Proven track record in outbound sales
• Bilingual (Spanish a plus)
• Experience using CRM or dialer systems

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to…