Internet Sales Representative | Killeen, TX

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Join our team as a Home Internet Sales Representative and help customers stay connected with reliable, high-speed internet solutions. This role is perfect for individuals who are passionate about technology and enjoy helping customers find the right products for their home needs.

You will specialize in selling home internet services, guiding customers through available options, and recommending packages that suit their lifestyle and usage. Your focus will be on delivering value while driving sales performance.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

• Engage customers to assess home internet needs and usage
• Recommend suitable internet plans, speeds, and bundled services
• Educate customers on product features, benefits, and pricing
• Identify upsell opportunities such as add‑ons and bundled packages
• Close sales confidently while maintaining a positive customer experience
• Achieve sales and performance targets consistently
• Document customer interactions and service selections accurately
• Navigate multiple systems while assisting customers
• Stay informed on product updates and promotions

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma or equivalent
• At least 1 year of sales or customer service experience
• Strong communication and customer engagement skills
• Basic technical understanding or willingness to learn
• Ability to multitask and navigate systems efficiently
• Strong attention to detail and organizational skills
• Reliable attendance and schedule flexibility
• Authorized to work in the U.S.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Must be authorized to work in the country where the job is based.

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex…