Sales Growth Specialist | Killeen, TX

Sales Growth Specialist

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a results-driven Sales Growth Specialist to accelerate customer acquisition and revenue within our telecom campaign. This role is ideal for a strategic seller who thrives on identifying opportunities, driving conversions, and contributing directly to business growth. You'll play a key role in expanding our customer base by delivering tailored connectivity solutions and maximizing every interaction.

As a Sales Growth Specialist, you will engage with customers to understand their connectivity needs and position internet, TV, and phone solutions that deliver real value. You will focus on revenue generation through consultative selling, upselling, and cross-selling while maintaining a high-quality customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Drive revenue growth through proactive customer engagement and sales conversion
• Identify customer needs and recommend tailored telecom solutions and bundles
• Clearly communicate product benefits, pricing, and promotional offers
• Use strategic questioning to uncover upsell and cross-sell opportunities
• Overcome objections confidently and close sales effectively
• Meet or exceed sales KPIs, including conversion rate and revenue targets
• Maintain accurate records of customer interactions and sales outcomes
• Navigate multiple systems efficiently during live customer interactions
• Ensure compliance with company policies, scripts, and quality standards
• Contribute to a high-performance, target-driven team environment

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma or equivalent
• Minimum 1 year of experience in sales or a customer-facing role
• Strong sales mindset with a passion for achieving targets
• Excellent communication and interpersonal skills
• Ability to multitask across systems while engaging customers
• Basic computer proficiency and typing accuracy (20+ WPM)
• Ability to work in a fast-paced, performance-driven environment
• Reliable attendance and schedule adherence
• Must be authorized to work in the U.S.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks;

reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment…