Telephone Sales Representative

Position Overview

Killeen, TX. MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across various industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys and reduce costs. MCI fosters an environment where professionals can build careers, access learning opportunities, and contribute to a globally expanding organization.

We are seeking driven and results‑oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience. Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast‑paced sales environment.

We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.

• Make and receive customer calls to promote products and services.
• Build rapport and establish trust with prospective and existing customers.
• Identify customer needs and recommend appropriate solutions.
• Explain product features, benefits, and pricing clearly.
• Overcome objections and confidently close sales opportunities.
• Accurately document customer interactions and sales activities.
• Meet or exceed individual sales and performance targets.
• Maintain product knowledge and stay current on promotions.
• Follow all company policies and compliance requirements.
• Participate in regular coaching sessions and sales training.

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and persuasive selling skills.
• Strong customer service orientation.
• Basic computer proficiency.
• Ability to multitask while navigating multiple systems.
• Goal‑oriented with a positive attitude.
• Ability to thrive in a performance‑driven environment.

• One year of inside sales, retail sales, customer service, or contact center sales experience.
• Experience working with sales metrics and performance goals.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.