Training Specialist

Training Specialist

Killeen CC 4901 W. Stan Schlueter Loop - Killeen, TX 76549

Salary Range $19.00 - $19.00 Hourly Position Type Full Time

SUMMARY:

The position involves providing training and instruction to participants of Goodwill as well as community partners of the Mission Services department. Training Specialist facilitate instruction to participants across Goodwill's service territory through in-person sessions and virtually as designated by Mission Services department management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following, other duties may be assigned:

• Promotes the general goals and objectives of Heart of Texas Goodwill.
• Administers assessments to participants to determine skill levels, needs and opportunities to connect with community resources.
• Provides training through class instruction or one-on-one guidance in topics such as (but not limited to) employability skills, financial literacy, soft skills, and computer training.
• Conducts classes and one-on-one instruction utilizing online and/or in-person techniques as needed by each participant or class requirements.
• Creates a learning environment that encourages positivity, creativity, and respect.
• Assists in the creation and/or modification of curriculum.
• Advocates and addresses appropriate work behaviors and personal/social functioning.
• Provides referrals to Goodwill programs/services or community agencies.
• Trains participants to operate computers and other office equipment.
• Reports participant progress and case notes using participant tracking database (Salesforce) or designated spreadsheets.
• Maintains participant files and ensures confidentiality of all records.
• Gathers satisfaction surveys and course evaluations; records responses and evaluates results
• Assists participants to develop a resume, fill out job applications appropriately, and search for available jobs using the internet.
• Provides support, encouragement, and accountability to participants.
• Travels to required locations based on training schedules/needs of Mission Services department, partner agencies, organizations and/or employers.
• Represents the company in the community in a positive, professional manner.

EDUCATION and/or

EXPERIENCE:

• Minimum of a high school diploma or general education degree (GED) strongly preferred
• Minimum of 1 year work experience in a customer service industry/position preferred
• Minimum of 2 years work experience providing instruction, training or similar job duties preferred
• Ability to communicate orally and in writing to a wide range of people.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen. A criminal background check is required. A credit check may be performed as well as a driver license check. Must be able to pass a motor vehicle report, maintain a personal vehicle for company travel, and maintain minimum liability insurance on the personal vehicle. Must have reliable, personal transportation and be able to travel to stores including out of town locations daily

At a minimum an employee must possess the following skills:

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Effective planning and organizational skills
• Proficient with Microsoft Office Suite or related software.
• Must be willing to accept instructions and carry them out.
• Must be able to work and cooperate with others.
• High level of energy, motivation, persistence, and positive attitude.
• Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
• Must be able to represent company in a professional manner that includes appropriate business casual dress.
• Ability to speak, read, and write the English language is required; ability to speak, read, and write the Spanish language preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

• Must be able use hands to handle or feel and reach with hands and arms.
• Must have sufficient eyesight and manual dexterity.
• Must be able to regularly lift and carry 10 pounds regularly and occasionally lift and carry up to 50 pounds.
• The employee is frequently required to talk or hear.
• Must be able to follow instructions.
• Specific vision abilities required by this job include…