Laboratory Service Specialist , 1st Shift, Per Diem, Lab Department

Location : Putnam, CT (Primary Site: Hospital)

This position is not assigned to a single, fixed location. While the primary site is the hospital in Putnam, team members may be scheduled to work at other Day Kimball Health locations as needed. Day Kimball Health reserves the right to modify the assigned work location, including Danielson and the Plainfield site, at any time based on operational needs.

• Sick Time Accrual
• Pay-for-Performance Opportunities
• Shift Differentials – Additional pay for evening, night, or weekend shifts (where applicable)
• Career Pathways – Opportunities for internal growth, leadership development, and mentorship
• 401(k) Retirement Plan – With eligible employer contribution
• Pet Insurance
• Employee Perks – Recognition programs, Employee Wellness Initiatives, Food Truck Fridays, and Employee Appreciation Events, Weekly Pay

As the Laboratory Service Specialist, you will be a vital member of a dynamic team responsible for…

Under the direction of the Front Office Manager, the Lab Service Representative is responsible for obtaining and verifying patient demographic information, insurance, and other information for various hospital records. Greets patients, relatives, or patient representatives to gather and record demographic information for various laboratory records and provision of care. Functions as communication center of Laboratory Services by routing people and telephone calls appropriately.

Interprets and replicates written physician requests into the lab system quickly and accurately with minimum supervision.

• Greets and interviews patients to obtain required information to complete the registration check before placing orders in the Laboratory Information System. Knows over 1,300 alpha codes in the LIS for order entry of the physician’s order.
• Knows where to locate standing orders, faxed orders, previously ordered (i.e., Oncology) and pre-employment orders from Employee Health.
• Answers all incoming calls and transfers to appropriate person/Lab department in a timely courteous manner.
• Is aware of locations of off-site service centers and courier runs so that patients can access Lab services efficiently and cost‑effectively.
• Distributes Lab reports appropriately.
• Maintains Order Facilitator through indexing electronic requisitions and archiving/scanning billed orders.
• Resolves problems and discrepancies from previous days work.
• Follow up on incomplete registrations by contacting Physician office or patient at home to get complete information, including diagnosis for ABNs.

• Valid driver’s license and proof of current liability insurance as well as reliable vehicle required.
• Knowledge of Healthcare insurance preferred.
• High school graduate or equivalent; knowledge of Medical Terminology preferred.
• Experience with computer entry, customer service and medical office preferred.

• Ability to interact with the public in a courteous, efficient and empathetic manner.
• Ability to work calmly and effectively under stressful conditions.
• Ability to concentrate on detailed and repetitive record keeping.
• Ability to work effectively with other members of the team.
• Maintains a thorough knowledge of departmental policies, especially Standard Precautions.
• Ability to review orders and verify correctly:
  • Requisition date
  • Patient’s name is clearly written
  • Date of birth
  • MD identification in ordering/copy to fields
  • MD Signature and Diagnosis Code
• Ability to receive specimens and explain specimen collection containers/directions to patients.
• Calls physician office if question on test requisition.
• Ensures registration data in Sunquest transmitted through interface is correct for patient.
• Ability to perform order entry on a patient with multiple physicians/same tests; forward any required crediting to appropriate person.
• Performs and maintains Call Backs or faxes on Laboratory tests as they are required and resulted.

The Care You Need. Close to Home.

For…