Training Coach Medical Assistant

About the Role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Hartford Health Care and GoHealth Urgent Care operate urgent care centers across Connecticut. At Hartford Health Care-GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market‑leading health systems and our communities.

We would love for you to become a member of our team!

• Medical, Dental, Vision, 401(k) matching
• Employee assistance and wellness programs with a strong focus on mental health
• Generous paid time off
• Monthly incentive pay based on performance metrics
• Growth opportunities
• Sign‑on bonus up to $3,500 for external candidates

Education

• High School Diploma required
• Graduate of a Medical Assisting Program preferred

Work Experience

• Medical Assistant experience preferred
• Front Desk experience preferred
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Certifications

• Conduct patient registration, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co‑pays and schedule patient appointments for the assigned center.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, conduct interviews to verify patient information, record medical history, and confirm purpose of visit.
• Perform preliminary physical tests for vital signs and escalates critical cases to provider.
• Conduct point‑of‑care testing (flu, strep, urinalysis, ECG, HCG) and provide patient information to provider.
• Maintain supplies and exam rooms, front desk, and reception area; ensure providers have needed medical supplies.
• Maintain inventory levels, check expiration dates on supplies.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing mail.
• Ensure reception area is well maintained.
• Conduct courtesy call‑backs for patient follow‑up.
• Perform opening and closing duties, including cashing out, end‑of‑day communication, and securing the building.
• Perform daily controls and calibration of equipment, maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets.
• Perform any other duties as assigned.

• Basic Medical Assistant duties
• Quick typing, basic computer knowledge
• Proficiency in Microsoft Word and Excel
• Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
• Exceptional written and verbal communication skills
• Ability to interact and treat all persons with fairness, respect, and sensitivity to cultural/social differences

This job description is not inclusive of all duties. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.