Cleaning Services Supervisor

Description

Role: Cleaning Services Supervisor.

Grade and Salary: Grade 5 (£26,707-£31,236).

FTE and working pattern: 0.6 FTE (22.5 hours per week- 1:30pm-9pm) part-time for 1 year.

Holiday Entitlement: 28 days annual leaveplus 9 buildings-closed days (and Christmas Eve when it falls on a weekday). Use our total rewards calculator:  to see the value of benefits provided by Heriot-Watt University.

To ensure an effective and efficient operation of cleaning services within the Heriot-Watt University Riccarton campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping student accommodation and University offices, meeting rooms and lecture theatres clean and tidy and fit for use.

• Day to day responsibility for all cleaners, directing, supervising, training and motivating to deliver the cleaning schedule for all the designated areas
• Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
• Ensure all buildings, residences, offices, classrooms etc. served by the team deliver a positive impression and are maintained to meet customer expectations and service level agreements
• Work with the Senior Cleaning Team Leaders and Deputy to forward plan staff and work schedules for all areas to meet the requirements of the business throughout the year
• Be responsible and accountable for quality control inspections, audits of accommodation and follow up where required. Manage stock levels and be accountable for same

• Educated to HND level or similar or equivalent experience
• Experience of working within a similar environment as outlined above
• Experience or relevant qualifications in the hospitality industry
• Good numeracy and IT skills
• Competent in the use of relevant IT packages
• Well-developed interpersonal skills
• Demonstrable professional and proactive approach
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
• Demonstrable provision of excellent customer service
• Willingness to learn

• Experience of leading an operations team
• Experience of supervisory practice and principles
• BICS Trainer Certificate
• Previous experience of working within a similar environment as outlined above
• Experience of operating relevant catering and/or cleaning equipment

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website  and also our award-winning work in Disability Inclusive Science Careers  .

Use our total rewards calculator:  to see the value of benefits provided by Heriot-Watt University.

The Campus Services Directorate encompasses the Estates team, Oriam and Hospitality Services. Hospitality Services consists of Residential and Cleaning Services, the in house retail Catering operations, Events and Conferences and the Accommodation and Front Desk teams. Hospitality Services and all its teams have a dual focus of supporting the Students and Academic Schools whilst generating income from the use of facilities and its activities.

All the teams are very customer focused and the collective objective is:

• To Deliver high Quality Consistent Services at all times in a Sustainable, Viable and Professional manner to all customers.
• Residential and Cleaning Services is the largest of the teams that make up Hospitality Services and is responsible for cleaning all…