Hotel General Manager

Role Summary

Resorts of the Canadian Rockies Inc. is seeking a dynamic and experienced General Manager for Trickle Creek Lodge. This is a full‑time, year‑round position reporting directly to the Kimberley Alpine Resort General Manager.

The successful candidate will be a strong leader with exceptional communication, organizational, and problem‑solving skills, capable of thriving in a fast‑paced environment. We are committed to creating memorable experiences for our guests while fostering a positive and supportive workplace culture for our employees.

• Oversee the day‑to‑day operations of Trickle Creek Lodge, including employee management, planning, marketing, coordination, and administration of hotel services.
• Ensure operational excellence and consistency across Front Desk, Housekeeping, Janitorial, and Maintenance departments.
• Develop and manage annual operating budgets, forecasts, and financial plans.
• Lead revenue management and distribution strategies, optimizing rates, occupancy, and inventory across all booking channels.
• Monitor, audit, and verify financial transactions to ensure accuracy, compliance, and adherence to company procedures.
• Support the recruitment, onboarding, training, coaching, and development of employees, with a focus on engagement, performance, health and safety, and exceptional guest experiences.
• Ensure employee appearance, conduct, and service standards consistently reflect the Resorts of the Canadian Rockies brand.
• Manage labour costs, staffing levels, and departmental expenses within approved budgets.
• Develop and manage employee schedules to support operational needs while maintaining labour targets.
• Review and approve payroll accurately and within established deadlines.
• Prepare, analyze, and distribute operational and financial management reports.
• Address, investigate, and resolve guest concerns promptly and professionally, ensuring positive outcomes whenever possible.
• Monitor and respond to guest reviews, maintaining the property’s reputation for excellence.
• Manage owner bookings and communications, attend quarterly and annual strata meetings, and respond to owner inquiries and concerns.
• Foster effective communication and collaboration with all resort departments to support overall business objectives.
• Support and maintain all aspects of the Resort’s health, safety, and injury management programs.
• Implement, maintain, and continuously improve operational standards in accordance with RCR policies and procedures.
• Develop, implement, and regularly review Standard Operating Procedures (SOPs) for all hotel departments.
• Build and maintain strong relationships with vendors, contractors, and service providers.
• Ensure the property is maintained to the highest standards of cleanliness, safety, appearance, and guest satisfaction.
• Drive a culture of accountability, teamwork, continuous improvement, and service excellence throughout the hotel.

• Post‑secondary education in Business Administration, Hospitality Management, Hotel Management, or a related field.
• Minimum 3–5 years of leadership experience in hotel, hospitality, resort, or lodging operations.
• Proven skills in leadership, team development, conflict resolution, resource management, and decision‑making.
• Strong organizational, time management, and problem‑solving abilities, with the capacity to manage multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills in English.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with hotel property management systems (PMS), reservation systems, and POS systems is an asset.
• Strong financial acumen, including budgeting, forecasting, payroll, and revenue management.
• Self‑motivated, professional, and guest‑focused with a hands‑on leadership style.
• Available to work a flexible schedule, including evenings, weekends, and holidays as required.

• This is a full‑time, year‑round position with a minimum scheduled work week of 40 hours.
• Flexible work hours are required to meet operational and business demands.
• Evening, weekend, and holiday work will be required.
• Availability to respond to operational…