Teller​/Member Service Representative

We currently have a career opportunity for a full-time Teller/Member Service Representative at our Kimberly branch!

The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution including:
• CD maintenance
• Sub accounts
• Member disputes
• Fraudulent transactions
• Credit report reviews
• New account maintenance
• IRAs and HSAs
• Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
• Asking probing questions to identify member needs, educate members on financial services, cross sell credit union products and services, and direct members to other credit union representatives when appropriate

• One to three years of similar or related experience is a plus
• Previous cash handling or teller experience is preferred
• Knowledge of credit union products and services is a plus
• Excellent attention to detail
• Excellent written and verbal communication skills
• Flexible availability, including rotating Saturdays
• Working knowledge of computers and ten-key data entry skills required
• Ability to work independently with minimal supervision
• Ability to prioritize work and meet deadlines

• Competitive salary and an excellent benefit package including medical, dental, vision, life, short-term and long-term disability insurance, 401k (Roth and Traditional) with company contributions and match
• Paid time off and caregiver leave
• Paid Volunteer Time Off
• Great team environment

Fox Communities Credit Union is a community-based credit union serving over 130,000 members at more than 20 locations and is committed to serving the community with a member-owned, full-service financial institution.

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.