Service Coordinator

Crane Engineering – Service Coordinator

Crane Engineering is a family-oriented Midwest based company; with locations in Wisconsin and Minnesota. As a result of our growth, we have a need for a Service Coordinator
.

The Service Coordinator role supporting Service provides customer service, and administrative support for Crane products and services to Account Managers, vendors, and customers. This position is responsible for processing orders, supporting sales growth, and ensuring excellent customer service throughout the sales and service process. The ideal candidate is detail-oriented, customer-focused, mechanically inclined, and thrives in a fast-paced environment.

• Demonstrates and promotes Crane’s core values:
  Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy, and Have Fun.
• Provides sales and customer support for Crane products, parts, equipment, and services to internal and external customers.
• Develops and maintains product and service knowledge necessary to support assigned markets and customer needs.
• Communicates with customers regarding products, pricing, availability, delivery schedules, warranties, and service solutions.
• Accurately enters sales orders, purchase orders, acknowledgements, invoices, shipping paperwork, warranties, credits, and returns.
• Tracks orders through the system and follows up with vendors to ensure delivery commitments are met.
• Communicates routinely with vendors to expedite orders and obtain quotations.
• Reviews and manages backorders, repeated part numbers, and order status updates.
• Processes customer billing, commissions, inventory shipments, service orders, and related documentation accurately and timely.
• Verifies accuracy of factory acknowledgements and resolves discrepancies promptly.
• Coordinates factory-generated lead feedback and customer follow-up activities.
• Works with accounting to resolve customer payment issues and vendor invoice discrepancies.
• Obtains credit information and assists with setting up new customer accounts.
• Assists in margin growth through discount negotiations, quoting strategies, and inventory decision-making.
• Responds professionally to internal and external customer inquiries while delivering excellent customer service.
• Provides backup phone and front-line support by directing callers to the appropriate department or contact.
• May perform other duties as assigned.

• High school diploma or equivalent required;
  Associate’s degree in a related field preferred.
• 1–3 years of related customer service, inside sales, service coordination, or administrative experience preferred.
• Strong customer service skills with the ability to manage difficult or time-sensitive situations professionally.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work effectively under pressure and meet deadlines.
• Working knowledge of Microsoft Word and Excel.
• Ability to maintain confidentiality and professionalism.
• Understanding of invoicing, margins, and order processing preferred.
• Ability to interact professionally over the phone and build positive customer relationships.

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun – Enjoy what we do and have fun with each other – celebrate a job well…