Personal Lines Client Service Manager II

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Own your impact. As a Senior Client Service Specialist in Personal Lines, you’ll deliver more than service, you’ll guide clients through key decisions, manage renewals independently, and identify opportunities to enhance coverage. You’ll use your expertise to simplify complexity, strengthen relationships, and contribute to growth, all within a collaborative environment that values initiative and continuous improvement.

• Own a portfolio of Personal Lines clients, delivering high‑quality, relationship‑driven service and coverage guidance.
• Independently manage renewals, review policies, update details, and deliver accurate, timely solutions.
• Build strong relationships by simplifying complex coverage and enabling confident client decisions.
• Conduct risk‑focused conversations to identify exposures and recommend appropriate solutions.
• Strengthen accounts by identifying gaps and supporting cross‑sell and rounding opportunities.
• Support remarketing efforts to secure optimal coverage and pricing aligned to client needs.
• Resolve moderately complex inquiries with sound judgment, balancing speed, accuracy, and client impact.
• Deliver a consistent, people‑first experience through strong communication and technical expertise.
• Use digital tools and evolving platforms to drive efficient, smarter service.

• 1–3 years’ experience in insurance or client service, managing Personal Lines accounts independently.
• Active P&C license with solid knowledge of coverage, liability, and underwriting fundamentals.
• Strong product expertise with ability to clearly explain complex coverage concepts.
• Client‑focused, able to quickly build trust and maintain long‑term relationships.
• Clear communicator who translates technical details into simple, actionable insights.
• Skilled at managing multiple priorities while maintaining accuracy and quality.
• Strong problem‑solver, handling moderately complex needs with sound judgment.
• Adaptable and tech‑savvy, leveraging tools to improve efficiency and service.
• Proactively identifies opportunities to add value and support account growth.
• Service‑driven mindset with a focus on continuous learning and growth within Gallagher.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift…