Inside Sales Associate

Position: Inside Sales Associate I
Design Air is currently seeking an Inside Sales Representative to join our Madison, WI team! As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. In this role, you will provide support to our customers during regular business hours, 7:00am - 5:00pm.

RESPONSIBILITIES Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed

Assist customers in person with placing orders and/or answering questions

Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner

Generate customer orders via phone and in person through recommending products based on their specific needs

Provide accurate information regarding item availability and timeline of ordering if required

Manage assigned house accounts with the goal of growth in sales

Assist warehouse with order pulling and processing based upon call volume

May perform special projects as assignedQUALIFICATIONS3 years related industry experience and/or equivalent field work experience

Knowledge of HVAC products preferred, but not required

Ability to communicate with customers over the telephone, email and/or in person

Good listener with the ability to assess customer need

Goal driven, action oriented, self-motivated

Able to deal with a variety of people and situations in a positive and open minded manner

Well organized and represent the company in a professional manner

Related degree is a plus
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