Timecard Specialist

The primary responsibility of the Timecard Specialist I role is collecting approved client timecards for contractors to initiate the process of revenue generation to Judge. This role reports to the Timecard Supervisor.

• Collects timecards from contractors and various web sites to remove them from the Missing List.
• Performs day to day timecard transactions including verifying and recording time in client system by understanding and learning the timesheet workflow.
• Responsible for oversight and review of all time-related processes; ensures time data is accurate & entered in a timely manner.

• Sends weekly reports to Directors, Account Executives and Recruiters with notes regarding missing/pending/rejected timecards.
• Mails or emails invoices to clients for payment.
• Reaches out to contractors for missing timecards via email, Text Us app and by phone.
• Sends reminders to managers through the Missing Items list if they are electronic approval.
• Handles complaints or questions regarding timesheet discrepancies.
• Attends Zoom/Teams meeting with internal employees when necessary.
• Assists with tickets that come into the timecards portion of Customer Service.

• Matches invoices with timecards for accuracy.
• Submits adjustments to payroll when necessary.

• Stays current with industry trends and best practices through regular research and professional development
• Develops and maintains relevant skills
• Performs any other duties and tasks as assigned by management

• OKRs as determined by manager
• Required to meet weekly deadlines for invoicing and adjustments.
• Detail Oriented

• High School education is required.
• Intermediate skill level in Word, Excel, and database management.
• Minimum two years customer service experience preferred.