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Business Analyst Business Development

Forecasting & WFM Analyst - Call Center Optimization

Job in King of Prussia, Montgomery County, Pennsylvania, 19406, USA
Listing for: UGI
Full Time position
Listed on 2026-03-02
Job specializations:
  • Business
    Business Analyst, Business Development
Salary/Wage Range or Industry Benchmark: 62700 - 75000 USD Yearly USD 62700.00 75000.00 YEAR
Job Description & How to Apply Below
A nationwide propane company in King of Prussia is seeking a Workforce Management Analyst to ensure staffing plans meet customer volume needs. The ideal candidate will build and adjust staffing schedules, monitor contact volumes, and analyze performance reports. Required qualifications include a Bachelor's degree and experience in workforce planning or contact center environments. Strong analytical skills and expertise in M/S Office are essential.

This role offers a competitive salary ranging from $62,700 to $75,000, along with comprehensive benefits.
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