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Client Support Specialist
Job in
King of Prussia, Montgomery County, Pennsylvania, 19406, USA
Listed on 2026-03-05
Listing for:
MCE - Motion & Control Enterprises, LLC
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Mgr./ CSM -
Sales
Account Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position Summary
This individual will be responsible for managing day‑to‑day sales activity for a set group of dedicated accounts, working closely with outside sales representatives to support customer needs, drive growth, and ensure service excellence. In addition to understanding and executing customer‑specific requirements.
Essential Duties- Quote and order processing.
- Direct customer communication – inbound and outbound.
- Monitor ordering for on‑time delivery based on agreed customer expectations.
- Partnership with Sales Team to ensure long‑term account planning activities.
- Assisting with submittal packages.
- Address customer concerns or issues promptly and professionally, escalating as necessary.
- High School Diploma or beyond.
- 3+ years of sales and/or account management experience.
- Microsoft Office (including Outlook, Excel, etc.), ERP Systems, and CRM Knowledge.
- Bachelor’s degree.
- 5+ years of customer success or customer service experience.
- Knowledge of fluid power systems.
- Fluid power systems training/certifications.
- Knowledge of the MRO (maintenance, repair, and operations) industry.
- Medical, dental, and vision coverage.
- Company paid life and AD&D coverage.
- Company paid short‑ and long‑term disability coverage.
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