Referral and Registration Center Representative

Responsibilities

Independence Physician Management (IPM), is a subsidiary of Universal Health Services, Inc (UHS). IPM was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia.

Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

The Referral and Registration Representative provides accurate and efficient Referral and Registration Services on behalf of its customers, UHS's Acute Care Hospitals and Physician Networks. Services provided include, but are not limited to, providing physician referral services, class and event registrations, service line referrals, providing general information, and facilitating appointments with physicians. Services provided support the financial health of its customers.

Continuously practice the Standards of UHS Service Excellence program in all job-related functions.

Hours: 11:30am
-8:00pm, Monday-Friday

Remote opportunity

• Maintains accurate records within a shared database.
• Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments.
• Processes inbound calls for registration in hospital seminars, screenings and education classes.
• Processes digital requests for physician referrals.
• Contributes to team goals and achieves individual goals.
• Collects and accurately documents caller demographics.
• Interacts appropriately with physician's office staff.

Qualifications

High school diploma required with a minimum of 1-3 years experience required. Associates degree preferred.

Job Requirements:

• Customer service experience.
• Medical terminology/health insurance navigation preferred.
• Phone etiquette.
• Strong communication skills verbal and written.
• Medical terminology a plus.
• Strong desire to work within a team structure.
• Ability to return successful results when conducting internet searches.
• Call/contact center experience a plus.
• Bilingual a plus.
• Scheduled hours are 11:30am to 8:00pm Monday - Friday.

As an IPM employee you will be part of a first class organization offering:

• A challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

and much more!

Independence Shared Services is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Independence Shared Services.

No fee will be paid in the event the candidate is hired as a result of the referral or through other means.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune;

and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

www.uhs.c om

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities…