Rooms Operation Manager

Wurzak Hotel Group is seeking an experienced and dedicated Rooms Operations Manager to join our exceptional team. In this dual role, you will oversee daily operations of the housekeeping and front office departments, serving as a key Rooms Division leader and second-in-command when on duty. You will be cross-trained to support both areas, ensuring operational efficiency, adherence to brand standards, and exceptional guest experiences.

If you are a strong leader with attention to detail and a passion for hospitality, this is an opportunity to grow your career in a workplace where your skills are valued, your ideas are heard, and your professional development is supported.

Hospitality is a 24/7 industry. Operational demands may require flexibility in scheduling, including varied days, hours, and shifts as business needs dictate.

Leadership & Team Management

• Lead, mentor, and develop housekeeping and front desk staff to maintain high performance and morale
• Recruit, hire, and train team members; implement policies and standard operating procedures

Operations & Quality Control

• Oversee daily operations of guest rooms, public areas, and back-of-house spaces
• Conduct inspections to ensure cleanliness, safety, and brand standard compliance
• Monitor inventory, coordinate procurement, and enforce safety regulations
• Address guest feedback promptly to maintain exceptional service

Cross-Functional Collaboration & Continuous Improvement

• Support guest arrival, departure, and recovery processes
• Collaborate with other departments to optimize workflow and guest satisfaction
• Identify opportunities for process improvement and implement operational enhancements
• Stay abreast of hospitality trends, best practices, and emerging technologies

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Experience in hotel housekeeping management (Hilton brand experience a plus)
• Strong leadership and management skills with ability to inspire diverse teams
• Excellent communication and interpersonal skills
• Proficiency in MS Office and property management systems
• Knowledge of housekeeping, safety, and sanitation regulations and standards
• Ability to work flexible hours, including evenings, weekends, and holidays

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

AboutWHG

Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation,tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our website or to visit our Linkedin page!

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.