Benefits Administrator & Client Service Support

Birch Benefits is a full-service employee benefits and total rewards firm that focuses on creating customized benefits strategies tailored to businesses and their employees. With a commitment to fostering meaningful relationships, we collaborate with clients to develop benefit plans that align with their culture and dedication to employees’ well-being. Serving a diverse range of clients from scaling startups to large enterprises, Birch Benefits prides itself on delivering value beyond rate negotiation.

Rooted in the Greater Philadelphia area, we actively support the local community and partner with nonprofit organizations.

We are seeking a detail-oriented and service-focused Benefits Administrator to support the daily administration of employee benefit programs while delivering high-quality client service. This role is responsible for benefits enrollments, troubleshooting issues, resolving carrier discrepancies, and serving as a key point of contact for clients, carriers, and internal teams. The ideal candidate is organized, communicative, and able to manage multiple priorities in a fast-paced environment.

• Provide Employee Navigator (EN) support, including enrollments, updates, and general system troubleshooting
• Manage wall notifications and ensure timely follow-up on benefit-related alerts
• Review, investigate, and resolve carrier discrepancy reports to ensure accurate billing and coverage
• Handle day-to-day benefits troubleshooting, identifying issues and implementing effective solutions
• Communicate with carriers, internal teams, and employers to resolve benefit questions and discrepancies
• Maintain accurate records and documentation related to benefit administration

Deliver client service support, assisting with:

• Claims inquiries and issue resolution
• Billing issues and reconciliation
• Carrier access, including portal navigation and coordination with carrier representatives
• Monitor and respond to client emails and incoming calls in a timely and professional manner
• Create, track, and manage activities and follow-ups to ensure issues are resolved efficiently

• Strong attention to detail with a high level of accuracy
• Proven problem-solving skills and ability to troubleshoot issues independently
• Ability to multi-task and prioritize effectively in a dynamic environment
• Excellent communication skills, both written and verbal
• Comfortable working with benefits administration systems (Employee Navigator experience preferred)
• Ability to collaborate effectively with internal teams and external vendors

Please reach out to  to learn more about the role or apply now.