Manager End User Engineering

When you work for Ameri Gas, you become a part of something BIG! Founded in 1959, Ameri Gas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

• Technical lead for the management of corporate managed end‑user devices including installation, implementation, and deployment according to Ameri Gas, Utilities, Energy Services, and Mountaineer Gas Company (UGI) standards.
• Designs and administers various client technology support systems including but not limited to: SCCM (Ameri Gas & OneUGI environments), Microsoft Intune, Entra , Windows Autopilot, Azure Virtual Desktops, GPOs (including International), VMWare, software packaging, image management, system patching, third‑party patching, and mobile device support for Utilities and Ameri Gas environments.
• Serves as an escalation point for all other IT teams in the environment and owns the post‑incident review (Post‑Mortem) process for Priority 1 incidents affecting end‑user systems.
• Acts as the lead client technology resource on IT business application projects and within the IT Technology Infrastructure Group, including Unite, Zscaler, Windows 11 deployment, and Intune co‑management initiatives.
• Lends expertise to other teams in troubleshooting and resolution of problems within the IT Technology Infrastructure Group.
• Manages team staffing levels for support and development for the enterprise.
• Builds solutions that involve scripting for special projects such as VMWare Workspace ONE, Intune remediation scripts, and automation solutions.

• Extensive background in managing the integration, implementation, and support of client/desktop and host/server technologies.
• Exceptional interpersonal communication, presentation, and leadership skills, both written and oral.
• Technical expert with desktop computing hardware, virtual environments, Microsoft Power Shell, Microsoft Intune, Entra , printers, software, and communications products.
• Strong analytical skills for conducting root cause analysis and post‑incident reviews.

• Acts as the lead technical contact for IT Infrastructure and Operations in the delivery of new desktop computing technologies and innovations (e.g., integration testing and preparation of software, operating system images and upgrades, software version upgrade projects, and adaptation of software to UGI requirements).
• Owns and facilitates the Priority 1 (P1) Post‑Mortem process for end‑user impacting incidents, including root cause analysis documentation, remediation tracking, and presenting findings to IT leadership.
• Manages the field infrastructure assimilation of acquisition projects for Ameri Gas IT & UGI. Responsible for integration of hardware, network, and client computing systems into the UGI technology model.
• Partners with the Enterprise Network Manager, Telecommunications Manager, Database Administration Manager, Systems Managers, and Applications Development Managers in testing and coordinating services to be delivered to UGI computing devices (desktop, laptop, thin client, or mobile devices).
• Supports business justification, technical design, and continuous improvement including customer satisfaction of Desktop Services & IT Service Desk product/service delivery to UGI employees.
• Responsible for diagnosis and remediation of escalated technical issues, providing root cause analysis to management, as well as workaround and/or resolution to all IT groups.
• Identifies, evaluates, implements, and uses desktop management utility software such as SCCM, Microsoft Intune, Absolute, Beyond Trust, Patch My PC, and other emerging technologies to install, upgrade, and maintain end‑user systems.
• Leads Intune/SCCM co‑management strategy and migration efforts across all business units.
• Develops and maintains compliance dashboards and reporting using Power
  
  BI or similar tools for patch compliance, device health, and security baselines.
• Develops and maintains technical documentation…