VP of Information Technology

About Us

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

Job Title:

VP of Information Technology

Position Summary:

Magna Legal Services is seeking an accomplished VP of Information Technology to lead, scale, and secure the firm’s core IT operations in a fast-growing, court-facing organization. This role owns the reliability, security, and scalability of Magna’s technology environment and plays a critical role in supporting enterprise clients with demanding operational, security, and audit expectations.

The ideal candidate is a hands‑on, enterprise‑scale IT leader who has operated in organizations with thousands of employees, has managed datacenters and hybrid infrastructure, led M&A technology integrations, governed MSPs and MSSPs, and built and mentored diverse IT teams across multiple disciplines.

Ideal candidate must be able to commute to Pennsylvania (Philadelphia and King of Prussia) on a regular basis.

• Lead the design, operation, and continuous improvement of enterprise IT infrastructure supporting a large, geographically distributed workforce
• Own on‑prem and hybrid environments, including datacenter operations, networking, compute, storage, backups, and disaster recovery
• Ensure high availability and performance across endpoints, identity platforms, collaboration tools, and core business systems
• Scale helpdesk and end‑user support operations through a combination of internal teams and managed service providers
• Establish operational standards, tooling, documentation, and processes suitable for a company scaling to thousands of users

• Own and continuously improve the helpdesk and end‑user support function, ensuring fast, reliable, and consistent support across the organization
• Design and scale support models that balance internal teams and managed service providers while maintaining accountability and quality
• Establish service‑level objectives, escalation paths, and performance metrics (e.g., response times, resolution rates, user satisfaction)
• Ensure the helpdesk is equipped to support time‑sensitive, court‑facing staff where technology failures have immediate business impact
• Drive process improvements, automation, and knowledge management to improve user experience and reduce repeat issues

• Own the firm’s cybersecurity operations, risk management program, and incident response capabilities
• Maintain and evolve SOC 2 Type II controls, evidence, and audit readiness
• Evaluate and advise executive leadership on the need for ISO 27001, including readiness assessments and cost/benefit analysis
• Oversee security audits, penetration testing, vulnerability management, and compliance initiatives
• Act as incident commander during security events, coordinating containment, remediation, communication, and post‑incident review
• Provide governance and accountability for Managed Security Service Providers (MSSPs)

• Serve as the primary IT and security authority for client RFPs, annual security questionnaires, and technical due diligence
• Develop and maintain standardized documentation describing Magna’s systems, controls, and security posture
• Partner with legal, sales, and client‑facing teams to ensure accurate, consistent, and timely client responses

• Own IT budgeting, forecasting, and cost optimization in a high‑growth enterprise environment
• Evaluate, negotiate, and manage enterprise vendors, cloud providers, MSPs, MSSPs, and telecom partners
• Define and enforce SLAs, performance metrics, escalation paths, and accountability models for third‑party providers

• Lead IT due diligence, planning, and execution for mergers, acquisitions, and infrastructure takeovers
• Integrate acquired environments into Magna’s…