Datacenter Operations Manager

Location: Philadelphia, PA (King of Prussia)

Travel: Hybrid 2-3 days per week in office

About the Job You’re Considering

The Managed Services Data Center Services Manager is responsible for the day-to-day delivery, operational excellence, and continual improvement of enterprise infrastructure services across Wintel (Windows/Linux), Citrix (virtual apps/desktops), Cloud platforms, Database operations, Backup/Recovery, and Storage. This role leads a cross-functional managed services team and vendor partners to ensure availability, performance, security, compliance, and cost optimization of data center and hybrid cloud services, aligned to ITIL practices and business SLAs.

Your Role

Service Delivery & Operations

• Own end-to-end delivery of managed infrastructure services across:
• 1. Wintel (Windows Server, Active Directory, Linux as applicable, virtualization platforms)
• 2. Citrix (Virtual Apps & Desktops, Netscaler/ADC if applicable)
• 3. Cloud (Azure/AWS/GCP operations, landing zones, governance, Fin Ops collaboration)
• 4. Database (SQL Server/Oracle/Postgre
  
  SQL/MySQL ops; patching, performance, HA/DR)
• 5. Backup & Recovery (Veeam/Commvault/Net Backup, retention, immutability, restore testing)
• 6. Storage (SAN/NAS/Object; performance, capacity, replication)
• Ensure services meet or exceed SLA/SLO/OLA commitments (availability, response, restore times, performance).
• Drive incident, problem, change, and request management with strong ITIL discipline.
• Lead Major Incident Management (MIM): facilitate bridge calls, coordinate teams, ensure timely comms, deliver post-incident reviews.
• Define and manage operational KPIs: availability, MTTR, incident volume, change success rate, capacity utilization, backup success rate, restore success rate, patch compliance.
• Lead service reviews with stakeholders and vendors; present trends, risks, and improvement plans.
• Identify automation opportunities (e.g., scripting, infrastructure-as-code, self-service), reduce toil, and improve reliability.
• Maintain and mature runbooks, standard operating procedures (SOPs), CMDB accuracy, and service documentation.

Security, Risk, and Compliance

• Partner with Info Sec and Risk to enforce hardening standards, vulnerability remediation SLAs, identity/access controls, logging/monitoring, and secure configurations.
• Ensure backup and recovery strategies align with ransomware resilience practices (immutable backups, offline copies where needed, tested restores).
• Support audits and compliance requirements (SOX/HIPAA/PCI/ISO as applicable) through evidence, controls, and operational discipline.

Change & Release Management

• Own infrastructure change pipeline; ensure changes are risk-assessed, tested, scheduled, and communicated.
• Manage patching cadences for OS, hypervisors, Citrix components, database engines, and storage/backup platforms.
• Ensure strong coordination across dependent teams and business units to minimize downtime and avoid conflicts.

Capacity, Performance & Lifecycle

• Plan and manage capacity for compute, storage, backup repositories, and cloud consumption; forecast growth and budget impacts.
• Lead lifecycle activities: hardware refresh, platform upgrades, decommissioning, license management, and standardization.
• Optimize cost and performance across data center and cloud services; collaborate with procurement/finance for renewals.
• Lead, coach, and develop a team of engineers/analysts (direct and/or matrixed).
• Manage managed service providers (MSPs) and OEMs: contract adherence, SLA performance, root cause follow-through, escalation handling.
• Set clear expectations, provide performance feedback, and ensure coverage models support 24x7 operations (as required).

Your Skills And Experience

Required Qualifications

• 15+ Years in Data Center Services.
• 7+ Years leading and managing technical and cross functional teams.
• Demonstrated experience managing multiple infrastructure towers:
  Wintel, VDI/Citrix, cloud operations, databases, backup, storage.
• Strong understanding of ITIL processes (Incident/Problem/Change/Request/Service Level Management).
• Proven success in SLA management, operational governance, and continuous improvement.
• Experience with enterprise monitoring and ITSM tooling (e.g., Service Now, Splunk).

Preferred Qualifications

• Certifications (one or more): ITIL Foundation/Managing Professional, Microsoft (Azure/Windows), Citrix, VMware, AWS, Cisco/Net App/EMC, Veeam/Commvault, SQL Server/Oracle, Security
• Experience with:
• 2. High availability and DR architectures (clustering, replication, multi-site failover)
• 3. Zero Trust / identity-centric controls, PAM, and audit readiness
• 4. Cloud governance, landing zones, policy-as-code, and cost management (Fin Ops)

Working Conditions / On-Call

• Requires participation in an on-call rotation and after-hours maintenance windows.
• Hybrid/on-site requirements as determined by data center support needs.

The base compensation range for this role in the posted location is: $89,862 - $191,950.

Capgemini provides compensation range information in accordance with…