CRM Business Configuration Analyst

Keen
360 is a software and consulting company specializing in CRM, workflow automation, and industry solutions (Pharma, Life Sciences, State government and Local/Cities) powered by the Creatio no-code and AI-native platform. We build and implement pre-configured solutions for clients across life sciences, commercial industries, and the public sector.

We are seeking an experienced CRM Business Analyst who can work directly with clients to understand how they operate, translate business needs into practical solution designs, and help carry those designs through configuration, testing, training, and successful deployment.

This is not an entry-level Business Analyst position. Strong prior CRM knowledge and experience are essential. Prior Creatio experience is NOT required.

The successful candidate will operate at the intersection of business analysis, solution design, no-code configuration, and project delivery.

The foundation of the role is classic business analysis: engaging client stakeholders, understanding their business processes and requirements, challenging or clarifying those requirements where appropriate, and translating them into a solution design that both the client and Keen
360 delivery team can understand and execute.

At Keen
360, that design is captured in a Blueprint developed jointly with the client and serving as the agreed basis for solution realization. The Business Analyst / Solution Consultant will be a key agent in achieving alignment and joint acceptance of that Blueprint.

The role does not stop when requirements are documented. We expect this person to remain actively involved throughout deployment: answering questions from configurators and developers, resolving design issues, performing functional QA, helping manage scope, preparing documentation, and leading client training.

Because Creatio is a no-code, AI-native platform, we also expect our Business Analysts to be hands‑on. The successful candidate should be capable of learning Creatio quickly and independently configuring lower‑to medium‑complexity functionality rather than treating all configuration as the responsibility of a separate technical team.

Finally, Keen
360 is a growing company with a distributed team and a low‑management operating model. Self‑management, reliability, and personal accountability are fundamental requirements. We need people who organize their own work, follow through on commitments, identify problems early, communicate when they need help, and take ownership of outcomes without requiring day‑to‑day supervision or micromanagement.

• Lead discovery sessions and working meetings with client business and technology stakeholders.
• Understand and document client business processes, requirements, pain points, data needs, and desired outcomes.
• Apply strong CRM domain knowledge to help clients distinguish genuine requirements from existing‑system habits or unnecessary complexity.
• Translate business requirements into practical CRM solution designs.
• Develop clear Blueprint specifications covering business processes, data, user experience, workflows, reporting, integrations, and related solution requirements.
• Drive alignment among client stakeholders and the Keen
  360 team toward joint acceptance of the Blueprint.
• Maintain traceability between agreed requirements, solution design, configuration, testing, and delivery.
• Help manage requirements and scope so that the delivered solution remains consistent with the agreed Blueprint, project effort, and schedule.

• Achieve Creatio Creator
  - Basic certification no later than 90 days after joining Keen
  360.
• Develop rapidly toward independent proficiency with routine Creatio no‑code…