Security Officer - KOP; evenings

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

SHIFT: Evening (United States of America)

This role is responsible for ensuring a safe, secure, and child-centered environment for patients, families, visitors, and staff. Security Officers in a pediatric setting provide not only protection but also compassion, family-focused support.

Security Officers also respond to all emergency situations within the hospital, including behavioral health events, safety threats and act as trained first responders in accordance with hospital protocols. The position requires sound judgment, calm decision-making, and the ability to partner closely with clinical teams to support safe patient care.

• Provide a secure environment by performing entry screening at fixed posts and patrolling buildings.
• Enforce all security and safety policies and procedures of the Enterprise.
• Report all problems and emergencies to immediate supervisor, and document incidents with written reports and daily activity logs.
• Promptly respond to all calls and requests for service or emergencies.
• Patrol the immediate surrounding areas and all parking areas using vehicles or on foot.
• Screen individuals entering facilities; check employee  visitor badges; enforce rules and confirm authorization; escort unauthorized persons.
• Screen for weapons and/or prohibited items; document and secure items; return upon leaving if appropriate.
• Assist clinical teams with management of aggressive patients; hold limbs of patients while restraint devices are applied.
• Respond to patient restraint events and aggressive patient situations.
• Respond to routine and emergency situations, notifying supervisors and base.
• Provide support during helicopter landings, fire alarms, and emergency preparedness events.
• Participate in the fire brigade during fire alarms if required.
• Intervene in verbal and physical conflicts to ensure safety.
• Assist parking team with illegal parking, towing services, and related matters.

• High School Diploma / GED Required
• Associate’s Degree in Criminal Justice, Management or related field Preferred

• At least six (6) months of experience in security, public safety, emergency services, behavioral health, or similar high-interaction roles requiring de-escalation and incident response. (Required)
• At least one (1) year of security experience in hospitals, law enforcement, other related Criminal Justice agencies, or military duty with honorable discharge. (Preferred)

• Basic proficiency with online training, computer-based incident reporting, access control/alarm, weapons detection, and CCTV systems.
• Basic proficiency with office software (Microsoft Office) including email & calendar (Outlook).
• Strong verbal and written communications skills.
• Strong conflict resolution skills.
• Ability to respond quickly and calmly where individuals exhibit negative or threatening behavior.
• Ability to operate a company vehicle and/or be insured on a CHOP policy.
• Ability to work all shift times and rotate between shifts as needed.
• Ability to wear a respirator device.
• Experience with de-escalation techniques.
• Ability to manage high-stress or emotionally charged situations.
• Experience in environments with vulnerable populations (patients, families, behavioral health).

• Driver’s License - Department of Motor Vehicles - required upon hire.
• PA Act 235 - Pennsylvania State Police - required within 4 months.
• CPI Training - Crisis Prevention Institute - required within 6 months.
• Certified Healthcare Security Officer (CHSO) - International Association for Healthcare Security and Safety - preferred upon hire.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient-facing responsibilities must receive an annual influenza…