Camp Communications and Administration Manager

Job Details:

Job Location:

Camp Hanes - King, NC, Position Type:
Full Time, Salary Range: $18.00 - $20.00

Hourly, Job Shift: Full-Time, Position Summary The Camp Communications and Administration Manager leads the administrative and communication functions that support the year-round operation of YMCA Camp Hanes. This position ensures families, guests, groups, volunteers, donors, and community partners receive accurate information, responsive service, and a welcoming YMCA experience. As a member of the Camp Hanes leadership team, the Director maintains effective systems, strengthens cross-departmental coordination, and advances the mission and values of the YMCA of Northwest North Carolina.

• Lead the daily operation of the Camp Hanes administrative office, ensuring systems are organized, responsive, and prepared to support year-round programming.
• Serve as a primary point of contact for campers, families, schools, retreat and conference groups, volunteers, donors, community members, and guests.
• Respond to telephone, email, and in-person inquiries promptly, accurately, and professionally.
• Develop and maintain efficient administrative systems, calendars, records, reports, files, and standard operating procedures.
• Compile program statistics, participation data, operational reports, and other documentation required by Camp Hanes and the YMCA of Northwest North Carolina.
• Process invoices, payments, billing records, deposits, and other financial transactions in accordance with established procedures and internal controls.
• Partner with the Executive Director and Association staff to support administrative, financial, human resources, and operational processes.
• Safeguard employee, participant, financial, and organizational information while maintaining accurate and confidential records.
• Coordinate office purchasing, inventory, equipment, supplies, mail, and other administrative resources.
• Collect, organize, and distribute camper and staff mail during program seasons.
• Support recruitment and onboarding by coordinating applications, pre-employment documents, new-hire paperwork, and other assigned administrative requirements.
• Monitor compliance with applicable YMCA policies, procedures, deadlines, and documentation standards.
• Complete special projects and additional responsibilities assigned by the Executive Director.

• Manage registration processes for summer camp, day camp, family programs, and other Camp Hanes offerings.
• Accurately process registrations, payments, cancellations, transfers, refunds, forms, and other participant transactions.
• Maintain complete and accurate participant records within designated registration and database systems.
• Track outstanding balances, health information, waivers, required forms, and other enrollment requirements, and follow up with families before established deadlines.
• Provide families and participants with clear, timely communication before, during, and after their Camp Hanes experience.
• Identify and implement improvements that make registration and customer service more efficient, accessible, and family-centered.
• Provide leadership and administrative support during summer camp check-in and check-out.
• Resolve routine concerns promptly and elevate sensitive or complex matters to the appropriate member of the leadership team.

• Coordinate administrative support for conferences, retreats, school groups, Outdoor Education programs, and other year-round group experiences.
• Prepare, distribute, track, and maintain contracts, agreements, participant information, and supporting documentation.
• Maintain accurate group calendars, reservations, schedules,…