Technical Support Specialist

Lead configuration management activities for assigned Xbox hardware programs, including consoles, controllers, and accessories. Manage Device and Finished Good (FG) SKU configuration activities to ensure BOM readiness and milestone execution. Drive cross-functional alignment with Engineering, NPI, Sourcing, Packaging, Supply Chain, Manufacturing, and factory teams to maintain accurate configuration data throughout the product lifecycle. Manage and maintain BOM structures, part numbers, approved configurations, and engineering releases to ensure alignment with product requirements.

Coordinate and execute ECR, ECO, MCO, and deviation implementation activities, ensuring timely incorporation of approved engineering changes. Drive BOM validation, configuration audits, and release-quality reviews to improve data integrity and manufacturing readiness. Manage SKU variant configuration, regionalization requirements, and change implementation across multiple product configurations. Maintain and govern configuration data within OnePDM and related PLM systems. Drive launch readiness activities by tracking risks, dependencies, blockers, and mitigation plans across program milestones.

Lead continuous improvement and automation initiatives to improve efficiency, data quality, and operational excellence.

• Lead configuration management activities for assigned Xbox hardware programs, including consoles, controllers, and accessories.
• Manage Device and Finished Good (FG) SKU configuration activities to ensure BOM readiness and milestone execution.
• Drive cross-functional alignment with Engineering, NPI, Sourcing, Packaging, Supply Chain, Manufacturing, and factory teams to maintain accurate configuration data throughout the product lifecycle.
• Manage and maintain BOM structures, part numbers, approved configurations, and engineering releases to ensure alignment with product requirements.
• Coordinate and execute ECR, ECO, MCO, and deviation implementation activities, ensuring timely incorporation of approved engineering changes.
• Drive BOM validation, configuration audits, and release-quality reviews to improve data integrity and manufacturing readiness.
• Manage SKU variant configuration, regionalization requirements, and change implementation across multiple product configurations.
• Maintain and govern configuration data within OnePDM and related PLM systems.
• Drive launch readiness activities by tracking risks, dependencies, blockers, and mitigation plans across program milestones.
• Lead continuous improvement and automation initiatives to improve efficiency, data quality, and operational excellence.

• Configuration Management
• BOM / EBOM / SuperBOM Management
• ECO / ECR / ECN / MCO Management
• Variant Management & SKU Configuration
• OnePDM or PLM Systems
• Hardware NPI / Product Launch
• Manufacturing Readiness
• Cross-Functional Program Coordination
• Data Governance and Process Improvement

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year