Planet Fitness Senior General Manager

Full-Time. Salaried.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I 00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

The Senior General Manager is accountable for all aspects of the operational performance for designated Planet Fitness Club locations. Primary focus is to cultivate a positive team member and club member experiences which when managed successfully lead to positive financial performance. The Senior GM will support, lead, and manage club leaders in the pursuit of:
Building and Retaining a Great Team;
Providing the Ultimate Member Experience, Achieve Revenue Targets;
Achieve Profitability Targets; and Be the Top Franchise in the PF System. The Senior General Manager will support additional assigned clubs to further develop and mentor other General Managers.

• Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
• Works with the Area Director to ensure the club is operating in line with the expense budget.
• Increase Black Card Memberships YoY.
• Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
• Maintain at least a passing Club BER inspection on a monthly basis.
• Decrease club turnover by hiring, motivating, developing, and leading competent staff members focused on creating Raving Fans.
• Establish work schedules that maximize staffing resources while keeping payroll hours in line with budget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
• Ensure employee time is tracked accurately using the timekeeping system.
• Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using Data Trak to enroll/manage/cancel members, and cleaning club to NFP standards.
• Hold members accountable to club policies. Deal with member issues promptly and courteously.
• Understand and promote a safe and healthy club environment.
• Manage marketing efforts by ensuring that staff is aware of and trained in all marketing promotions.
• Report member accidents in a timely manner through the NFP process.
• Provide back-up support for staff as necessary.
• Additional responsibilities may be required.

• Assess areas of need in assigned club, develop, and successfully execute plan of correction.
• Update Area Director on assigned club progress weekly.
• Attend and participate in Regional Senior Leadership Meetings.