Conferences and Program Manager

Job Details

Job Location:

Camp Hanes - King, NC 27021

Position Type:
Full Time Salary Range: $36,000.00 - $36,400.00 Salary/year

Job Shift: Variable Onsite Housing included-Shared Housing

The Conferences and Program Manager is responsible for the day-to-day leadership, coordination, and growth of assigned camp and youth programs with a focus of keeping program areas in quality condition and assessing program needs. You will take a primary role in facilitating Conferences throughout the fall/winter and spring season. In addition to this they may assist in the facilitation of Outdoor Education, Day Camp, and Overnight Programming.

This role provides direct oversight of program areas and guiding seasonal staff within those areas, scheduling, program quality, and guest experience. The Program Manager ensures programs operate safely, efficiently, and in alignment with YMCA mission, vision, and strategic goals.

• Train, hire, supervise, evaluate, and support seasonal and year-round program area–specific staff and fall/spring manage the seasonal Conference Specialist.
• Provide ongoing professional development, coaching, in-service training, and formal performance evaluations.
• Address staffing challenges including behavior management, discipline, and conflict resolution.
• Schedule weekend staff for conferences tracking hours for payroll.
• Serve as a visible and engaged leader during peak programming periods and summer operations.
• Foster strong communication, unity, engagement, and morale among summer staff and leadership development cohorts.

• Lead in Conferences and assist in leadership and daily operations of Day Camp, Overnight Camp, Outdoor Education, Family Camp, and adventure/travel programs.
• Direct and supervise daily program activities, particularly during summer months, overseeing large program areas such as ropes, aquatics, shooting sports, and other activity areas.
• Facilitate bookings of conference groups in conjunction with the office manager to contract, update calendar, schedule and staff.
• Cover 2 weekends a month on call for conferences and coordinate details for weekends covered by other Directors.
• Support program logistics including scheduling, staff coverage.
• Ensure ACA, ACCT, ASHI, NRA, and YMCA standards and policies are followed
• Maintain all equipment and perform monthly, weekly inspections of areas based on usage.
• Schedule and oversee all 3rd party program area inspections and trainings.
• Lead ongoing program evaluation and quality control by monitoring schedules, activities, equipment, facilities, and staff performance.
• Ensure program equipment, curriculum materials, and program areas are safe, prepared, and operational.
• Ensure guest and participant needs are met before, during, and after program delivery.
• Lead development of new programs and program expansion based on strategic priorities.
• Maintain year-round engagement in character development and youth leadership initiatives.

• Serve as primary support for activity area staff and the Program Leader during the summer season.
• Serve in Staff on Duty and Supervisor on Duty roles as assigned, including evenings, weekends, and stayover coverage. Two weekends a month for conferences. One evening a week when applicable.
• Work collaboratively with the full staff team to ensure safe, smooth, and high-quality camp operations.
• On call for all hands on deck events which includes but is not limited to:
  Alumni Weekend, Winter Camp, Open Houses

• Assist with promotion of all Camp Hanes programs in collaboration with branch and Association marketing plans.
• Support content creation including parent packets, brochures, school trip planning materials, and program communications.
• Support cross-marketing efforts between Day Camp, Overnight Camp, Teen Programs, Outdoor Education, and Family Camp.
• Support staff recruitment and enrollment growth through outreach and relationship-building.
• Cultivate strong word-of-mouth marketing through positive guest, family, and community relationships.

• Assist direct supervisor in developing and monitoring program budgets to meet fiscal objectives.
• Track facility-share inventory and assist with purchasing program supplies and equipment within approved guidelines.
• Manage equipment, supplies, and program area readiness for Camp.