Refund Specialist Patient Financial Services

Position Title:

Refund Specialist Department:
Patient Financial Services Position Purpose

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

• Runs daily credit report and processes all refunds
• Research accounts and documentation to determine validity of refunds
• Process all refunds within two (2) days of assuring credit is valid
• Must balance each batch on a daily basis upon completion of refunds.
• Meets productivity standards for processing refunds
• Provide back up for the Accounts Receivable Clerks when needed
• Participates in business division meetings, performance improvement activities and committees as assigned.

• Education:
  
  High School Diploma or Equivalent
• Experience:
  
  One (1) year experience in balancing and reconciling accounts
• Skills and Knowledge:
  Knowledge of refund processes related to accounts and the ability to review an account and determine the appropriate refund.

• Education related to Cash Reconciliation, Billing and Collections preferred
• Accounts receivable experience preferred

• Level 1: Primarily but not limited to balancing/reconciling self-pay accounts in a single system.
• Level 2: Reconciles Self-pay and Insurance accounts in two systems by utilizing collections experience
  • Balancing/reconciling electronic and paper documentation
  • Analyzing information to determine accuracy and completeness of work
  • Conducting non-routine research
  • Maintaining site productivity (average of 75 accounts a day) and quality standards
  • Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
  • Strong ability to complete multiple tasks per transaction with precision
  • Attention to detail with accuracy
• Level 3: Consist of Level 1 & 2 requirements along with the following
  • Reconciles, collects and re-bills in all systems and on all types of accounts.
  • Must show the ability to evaluate areas of improvement, develop plans to resolve, and provide communication/training to the Business Office or other Departments.

Date Staff Position Description Created / Revised: 02/22/2019