Public Safety Dispatcher

Public Safety Dispatcher

Mohave County Sheriff's Office is currently recruiting for a Public Safety Dispatcher. This position performs entry level work involved in simultaneously operating a multi-channel radio console, computer terminal, 911 mapping and multi-line telephone while maintaining a computer aided dispatch system, receives and transmits information, and transmits messages and instructions to law enforcement response personnel within policy and procedural guidelines. There is no required travel, no public speaking but does have interactions with the public.

Essential Job Functions:

• Receives, evaluates and prioritizes calls from citizens reporting emergencies or problems.
• Communicates with caller until information is fully understood.
• Calms and counsels distraught and irate callers in emergency situations.
• Efficiently informs Sheriff's personnel, and/or responding entities of the nature and location of the problem.
• Dispatches appropriate units to emergency scenes.
• Communicates streets, address and locations to units in the field.
• Assists unit in determined best route as necessary.
• Maintains contact with officers.
• Responsible for accurate data entry in local, in-house, state and national criminal justice records systems.
• Knowledge of the 911 system, how to obtain caller location and decipher such data to usable information for field units.
• Knowledge of all security regulations as to use of and distribution of all information obtained via criminal justice terminals and equipment.
• Monitors and recall immediate locations and assignments of public safety personnel.
• Sends and receives messages via criminal justice computer system.
• Responsible for the security and confidentiality of criminal histories and other sensitive information received in the communication center.
• Maintains logs pertaining to calls for service, time and disposition of calls and field unit status.
• Conducts periodic checks of equipment to assure proper functioning.
• Keeps informed of County geography, street locations, patrol districts and other agency boundaries.
• Maintains reference materials and keep informed of basic laws, codes, ordinances, Sheriff's Office regulations, policies, procedures, organizational structure and functions.
• Accuracy, speed and efficiency in researching multiple systems and distribution of data/information to a multitude of requestors.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.

Minimum Qualifications:

• High School diploma /GED (General Education Degree).
• OR any equivalent combination of education, experience, and training may will be considered in meeting the minimum qualifications.

• Must pass drug screen post offer.
• Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position.
• Provide acceptable driving history at no cost to the County.
• Must demonstrate the ability to type a minimum of 30 words per minute (WPM).
• Must complete the Sheriff's Office eighteen (18) week telecommunications course.
• Possess a willingness to strive and obtain a Terminal Operator Certification within six (6) months of appointment.
• Must successfully complete National Incident Management System (NIMS) Incident Command levels 100 LE.B, 200.b and 700.a courses.
• Must obtain Train-the-Trainer certification within three (3) years of employment.
• All candidates will be required to successfully complete a thorough criminal background, fingerprint and health-related examination, with NO FELONY CONVICTIONS.
• May require successful completion of a psychological and polygraph examination.

Knowledge, Skills & Abilities:

• Filing methods, typing, telephone answering, and other office procedures.
• Correct punctuation, spelling, grammatical usage, reading skills and other communication skills.
• Mohave County Personnel Policies and Procedures, and Department Regulations.
• Map reading skills.
• Access to useable resources utilized in the performance of the job.
• Operating computer terminal and telephones as well as all office equipment including but not limited to copier, facsimile etc.
• Verbal, written…