Customer Service Representative

One Hour Air Conditioning & Heating

Location: DFW, TX

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Book every possible lead
• Manage large amounts of incoming phone calls, along with outbound calls
• Build value, trust and a sustainable relationship with our clients
• Provide accurate, valid and complete information
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
• Make your interaction with our clients the best part of their day
• Meet or exceed set standard KPIs

• You love helping people and can easily express empathy
• Willing to learn our Hufsey Home Services customer service way
• You are an excellent communicator
• You have great attention to detail
• Self‑motivated and customer focused
• Uncapped earning potential excites you

• You don't like talking to people – tone matters
• You feel overwhelmed in a fast paced environment
• Being organized is a struggle
• You don't believe communication is key
• You are not likely to follow what you were taught and apply it with enthusiasm
• You lack patience

• Treat others the way you want to be treated
• Be a team player – we win and lose as a team
• Strong written and verbal communication skills
• Strong active listening & phone handling skills
• Professional appearance
• Ability to multi‑task, prioritize, and manage time effectively
• Comfortable with computer systems and software
• Various shifts available: we are open 24/7

After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.

$14.70 - $24.00 per hour

The franchisee sets its own compensation and benefits. All hiring decisions will be made by the management of the franchisee. All inquiries about employment, benefits, scheduling and compensation should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.