Public Safety Call Taker

We’re looking for a Public Safety Call Taker to join the Kingman Fire Department Communications Center. This role serves as the first point of contact for citizens requesting police, fire, or emergency medical assistance. Call Takers answer 9‑1‑1 and non‑emergency calls, gather critical information, and ensure accurate details are entered into the system so the appropriate response can be initiated quickly.

Call Takers must think quickly, remain composed, and use sound judgment while working in a fast‑paced, high‑volume environment that operates 24 hours a day, seven days a week.

• High school diploma or GED
• Experience working in a fast‑paced environment with multiple priorities
• Experience providing customer service and responding to public inquiries
• Basic computer experience
• Valid Arizona Driver License or ability to obtain one prior to employment
• Ability to obtain and maintain the following certifications within required training timelines:
  • Arizona Criminal Justice Information System (ACJIS) – within six (6) months of hire.
  • Emergency Medical Dispatch (EMD) – within six (6) months of hire.
  • Cardiopulmonary Resuscitation (CPR) – within six (6) months of hire.
  • Public Safety Telecommunicator – within one (1) year of hire.
  • NIMS IC‑100, IC‑200, IC‑700, and IC‑800 – within one (1) year of hire.

Answer emergency and non‑emergency calls for police, fire, and medical assistance. Gather, organize, and process information from callers who may be injured, confused, or abusive, while remaining calm and professional. Demonstrates empathy and instills confidence in the caller to obtain accurate and essential information. Determine which agency or agencies should respond based on the information provided.

Enter initial call information into the Computer‑Aided Dispatch (CAD) system while maintaining contact with the reporting party. Continuously update call details as new information is received to ensure accurate and timely response.

Assist other employees when not occupied with primary call‑taking duties. Attend mandatory trainings and meetings. Support department accreditation efforts.

Work is performed in a fast‑paced, high‑volume, 24‑hour/7‑day‑per‑week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position change.