Customer Service Representative ; Kingman

Customer Service Representative 2 (Kingman)

FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN, AZ BASED

FLSA – NON - EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70/HR

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Kingman Regional Office as a Customer Service Representative 2!

The Department's Region 3 (Kingman) Office is seeking to fill its Customer Service Representative 2 position to provide over the counter services to the public and provide wide variety assistance with excellent customer service. Under the direction of the Business Office Manager, you will play an essential role in supporting the public, regional office, and Arizona's vibrant community of hunters, anglers, and boaters.

This position is perfect for someone who thrives in a customer service oriented environment, enjoys investigative work, and values providing clear, professional guidance to outdoor enthusiasts. Every day, you will be a trusted resource for Arizona's boating, hunting and fishing community-helping ensure safe, legal, and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant, you are the face of the Arizona Game and Fish Department.

Come make a difference with us-and help keep Arizona's wild places and waterways safe, compliant, and ready for adventure!

Job Duties:

The Customer Service Representative II at the Kingman Regional Office provides essential front-facing support to the public, ensuring the seamless delivery of Department services. Primary responsibilities include the registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title
5. This involves verifying legal ownership documentation, managing database entry, issuing official titles, and processing revenue through Point-of-Sale ( POS )  addition to maritime duties, the incumbent issues hunting and fishing licenses, special use stamps, and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules. This role serves as a primary point of contact for the public, requiring the professional interpretation of state and federal laws, Department policies, and procedures related to wildlife management and complex registrations across multiple communication channels.

Major duties may include:

• Over the counter services, registering watercraft, inspecting watercraft when necessary, ensuring validity of legal documentation of ownership, issues new ownership documents, assess fees, collects revenue, identifies stolen watercraft – notifies Law Enforcement, enters revenue into POS register, responsible for cash security & accountable inventory.
• Over the counter services, issues licenses, special licenses, tags, stamps, and publications. Determines fees, collects revenue, responsible for publications, license inventory and security of those items. Prepares daily reconciliation reports.
• Responds to public inquiries through mail, in person, over Internet & phones. Answers questions about watercraft registration, hunting, fishing regulations, where to hunt & fish, injured or nuisance wildlife or urban wildlife issues. Prepares special mail outs for hunts, special events, sorts, labels & stuffs for mail outs.
• Purchases supplies, goods & services for the region using Arizona Procurement Portal ( APP ) to process punch-outs & purchase orders. Process's invoices on received products to make payments. Makes travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
• Works with regional budgets, tracking expenditures, inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims, employee reimbursement & seasonal fire paperwork.
• Utilizes Cash Pro system to financially process watercraft transactions.
• Perform other duties as assigned.

Knowledge, Skills &…