Client Relationship Consultant ; Banker - Kingman, AZ

Job Responsibilities

• Build and maintain strong client relationships by engaging customers in person, by appointment, and virtually, while adopting a digital‑first mindset.
• Assess and attend to customers’ banking needs, obtain and process customer and account information, and demonstrate available deposit and loan products and services.
• Recommend tailored solutions based on each customer’s unique goals and needs.
• Foster relationships through proactive outreach, follow‑up, and by learning clients’ financial needs and banking channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain a working knowledge of consumer and business banking products and services, including digital offerings.
• Provide an optimal client experience, including greeting clients, processing basic transactions, and opening new consumer and business accounts.
• Complete service requests and submit credit applications as required.
• Proactively educate clients on emerging self‑service digital products and services to meet their financial needs.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• Minimum three to four years of retail banking experience, or a combination of experience and training.

• Proven ability to build and nurture relationships with clients through proactive outreach and follow‑up.
• Effective engagement and communication skills with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal skills.
• Experience demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs within a digital‑first mindset.
• Basic proficiency in making recommendations that meet customers’ needs reactively and proactively.
• Experience in the financial services industry preferred.

Must be registered with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z. A criminal background and credit check will be performed as part of the registration process. This position requires working from a U.S. Bank location for all scheduled work days.

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2 to 5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $20.00 – $23.00 (may vary by location). Additional incentive and recognition programs, equity stock purchase, and pension plans are offered (subject to eligibility).

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program at all U.S. facilities and certain territories. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

Applicants must comply with U.S. Bank policies, procedures, and code of ethics, including related workplace conduct and safety policies. Background checks are conducted in accordance with local laws, including the Los Angeles County Fair Chance Ordinance, California Fair Chance Act, San Francisco Fair Chance Ordinance, and other federal guidelines such as FINRA, FCPA, and the Bank Secrecy Act.