Manager-PFS Clinic & Hospital Collections

Staff Position Description

Position Title: Hospital/Clinic Collection Manager

Reports to: Director, Patient Financial Services

Position

Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

• Establish and maintain interdepartmental communications within KHI and work closely with the Billing Manager in respect to issues that arise effecting the billing staff
• Works toward reduction of A/R days through audit processes and staff in-services/training
• Plans, organizes, coordinates and controls the systems by which patients services and demographic account information is developed and maintained; monitors and evaluates, the quality of the department and takes appropriate action based on the findings
• Develops and revises job descriptions for all department positions; interviews, selects and hires new or replacement staff to fill approved positions
• Effectively utilizes employee improvement and corrective action methods when necessary; schedules work hours and assignments for employees to meet the needs of the Department's customers; administers hospital and department policies and procedures; completes employee appraisals
• Provides opportunities for self and staff development through orientation, education, and training; maintains professional qualifications and remains abreast of current developments and trends in collections and account resolution processes including billing
• Provides/coordinates community and education programs as needed; responds to physician requests and the Medical Staff personnel
• Assesses current volumes, and projects/plans for future service needs; establishes operational goals and objectives; evaluates achievements at least annually
• Randomly audit patients accounts, cash receipts and deposits using sampling techniques to ensure accuracy; coaches employees for improvement where necessary based on predetermined parameters; ensures that insurance EOBs are processed as required and financial counseling is effective allowing representatives to collect per the payment arrangements or offer financial assistance as needed.
• Develops and implements policies and procedures for the department

Education: High School Diploma or Equivalent

Experience: Five (5) years' experience in Patient Accounting and one (1) year supervisory experience

Skills and Knowledge: Manages staff through positive reinforcement that motivates and instills confidence; typing and computer CRT experience; proficient with Microsoft Office; knowledge in pre-billing or billing; knowledge of accounting principles; knowledge and skilled in office procedures; verbal and numerical intelligence; ability to interact with the public; ability to motivate people and utilize resources in an organized manner.

Education: Accounting specific

Date Staff Position Description Created / Revised: 10/2006; 10/2012; 04/2019