Courtroom Technologist

Customer service role that utilizes subject matter expertise and courtroom technology knowledge to provide user support to judicial staff for audio/visual devices, video conferencing systems (Zoom, Web Ex, MS Teams), digital evidence and presentation technologies (Kramer, Crestron, Case Center, Biamp, Extron) for assigned courtrooms. Assists judicial staff, attorneys, and jurors in the use of courtroom technology in connecting to and resolving issues using presentation technology during court proceedings.

May be requested to manage “virtual” participants under judicial supervision. Performs daily checks and verifies functionalities for all rooms including audio/visual tools and computer systems supporting courtroom and jury deliberation room processes. May also assist in person jury operations.

Provide technical support to judicial staff, ensuring all courtroom technologies operate correctly during proceedings. Resolve and troubleshoot issues related to audio/visual tools, video conferencing systems, and digital evidence presentation hardware. Conduct routine checks and maintenance of courtroom equipment and computer systems. Collaborate with courtroom staff to coordinate virtual participation when required. Support jury operations as needed.

• A High School diploma or equivalent G.E.D. Certificate and two (2) years of work experience in a customer service support role; OR an Associate’s degree from a college, university or vocational/trade school in computer support, management information systems, or a related field, and one (1) year of work experience in a customer service support role; OR any equivalent combination of experience, training and/or education.

• Must complete annual training as required by the Committee on Judicial Education and Training (COJET).
• Must possess a valid State of Arizona Driver’s License at the start of employment and maintain said license while employed in this position.
• Provide acceptable driving history at no cost to the County.
• Employees are subject to immediate callout when an emergency, disaster or breach of homeland security occurs. Employees shall be available, unless excused, to ensure the court is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and acts of terrorism. This may require assisting other employees in the work unit in accomplishing assignments as necessary and the working of unusual, long hours over an extended period of time with infrequent breaks or rest periods.
  
  An employee who is working with an accommodation must meet with their supervisor and division head to discuss their requirement for response.