Clinical Application Analyst--E

Staff Position Description

Job Title: Clinical Application Analyst 3

Position Code: Analyst

CA3-8135

Department: Information Systems

Safety Sensitive: Yes

Reports to: IS Application Support Manager

Exempt Status: Yes

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

The Clinical Applications Analyst 3 supports the core functions of the enterprise business systems to enable cost-effective, high quality and safe patient care. This position assists customers with design, implementation, workflow optimization, and issue resolution of supported applications. Provides standardization direction for products aligning the application version and workflow with current standards. The Analyst will be responsible for providing support and problem resolution within the Clinical Applications portfolio, will help lead system implementations, perform project management, systems development/upgrades, and staff training.

May assist in budgetary and strategic planning and act as a financial, business, and technical liaison. Must write detailed technical and non‑technical documentation, have excellent customer service skills, and be able to provide support remotely. This position shares in the Business Applications on‑call rotation.

This is a customer‑facing position responsible for providing support for his/her area of responsibility. The Analyst will round with clinical department designees as assigned in support of high levels of customer service, systems administration, and development. In support of upgrades and implementations, the Analyst may help lead projects and assist in configuration and deployment of software and hardware. This position will train technical and non‑technical staff, write detailed documentation and training materials, and develop, create, and modify clinical applications software or specialized utility programs.

This includes:

• Obtain requirements through discovery, document analysis, business process descriptions and use cases, research scenarios, tasks, and workflow.
• Push creative thinking beyond the boundaries of existing industry practices and client mindsets by asking thought‑provoking and clarifying questions.
• Evaluate and reconcile information gathered from multiple sources; distinguish user requests from underlying needs, create quality requirements documentation.
• Understand the necessity of project standards and apply them consistently; promote best practice application.
• Assists in the timely completion of large, complex projects, including timeline development and maintenance. Assists in the coordination of activities and data collection with requesting clinical units.
• Assists in defining test conditions and helps develop accurate and complete test plans.
• Prioritize tasks effectively and manage multiple internal and external projects.
• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
• Acts as an interface and point of liaison between the Business community and Health Information Technology.
• Must be organized and works independently, frequently interacting with clinicians, hospital staff, and others in the Information Systems department. Some travel between campuses and physician offices, and possibly interstate travel, is required.
• All duties support high system availability, company‑wide projects, increased productivity, and security while staying within budget.

• Provides excellent customer service as reported by IS customers, especially within the IS Department.
• Adheres to the Behavioral Expectations Agreement.
• Projects and delivers an attitude of pro‑active problem solving.
• Recognizes that relationships with others are imperative to success.
• Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.
• Chooses to act in the best interests of others.
• Exhibits flexibility and innovation when working on solutions.
• Able to develop and…