Clinical Application Analyst--E

Position: Clinical Application Analyst-8135-E
Staff Position Description

Position Title:

Clinical Application Analyst 3 Position Code:
Analyst

CA3-8135

Department:
Information Systems Safety Sensitive:
Yes

Reports to:

IS Application Support Manager Exempt Status:
Yes

Position

Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

The Clinical Applications Analyst 3 supports the core functions of the enterprise business systems to enable cost-effective, high quality and safe patient care. This position assists customers with design, implementation, work-flow optimization, and issue resolution of supported applications. Provides standardization direction for products aligning the application version and workflow with current standards. The Clinical Application Analyst 3 will be responsible for providing support, and problem resolution within the Clinical Applications portfolio.

This position will help lead system implementations, perform project management, systems development , and staff training. May assist in budgetary and strategic planning, and will be a Financial usiness echnical liaison. Must be able to write detailed technical and non-technical documentation. Must have excellent customer service skills, and the ability to effectively provide support remotely. This position shares in the Business Applications on call rotation.

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

This is a customer facing position responsible for providing support for his/her area of responsibility. The Clinical Applications Analyst 3 will round with clinical department designees as assigned in support of high levels of customer service, systems administration, and development. In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.

This position will be responsible to train technical and non-technical staff, as well as write detailed documentation and training materials. This position is responsible for developing, creating, and modifying clinical applications software or specialized utility programs. This includes:

* Obtain requirements through discovery, document analysis, business process descriptions and use cases, research scenarios, tasks, and workflow.

* Push creative thinking beyond the boundaries of existing industry practices and client mindsets by asking thought provoking and clarifying questions.

* Evaluate and reconcile information gathered from multiple sources; distinguish user requests from underlying needs, create quality requirements documentation.

* Understand the necessity of project standards and apply them consistently; promote best practice application.

* Assists in the timely completion of large, complex projects, including timeline development and maintenance. Assists in the coordination of activities and data collection with requesting clinical units.

* Assists in the definitions test conditions. Helps develop accurate and complete test plans.

* Prioritize tasks effectively and manage multiple internal and external projects.

* Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.

* This position acts as an interface and point of liaison between the Business community and Health Information Technology.

* The Clinical Applications Analyst 3 must be organized and will work with some independence: frequently interacting with clinicians, hospital staff and others in the Information Systems department. To properly support staff, some travel between campuses and physician offices is required. Some interstate travel may be required.

* All duties should be carried out contributing to high system availability, company-wide projects, increased productivity, and security while keeping expenses within budget.

Customer Service

* Provides excellent customer service as reported by IS customers, especially within the IS Department.

* Adheres to the Behavioral Expectations Agreement.

* Projects and delivers an attitude of pro-active problem solving.

* Recognizes relationships with others is imperative to success.

* Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.

* Chooses to act in the best interests of others.

* Exhibits flexibility and innovation when working on solutions.

* Able to develop and maintain credibility with all customers.

* Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.

* Assists customers with implementation, work-flow identification, and issue resolution of supported applications.

Quality of Work

* Works with the user community in satisfying their needs. Effectively manages work orders and/or project…