Financial Services Manager

Refund Specialist

Position Code:
Spec Refund-8115

Department:
Patient Financial Services

Reports to:

CBO Cash Applications Manager

Exempt Status:
No

Position

Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHIs vision to be among the kindest, highest quality health systems in the country.

Key Responsibilities:

• Prepares Refund Request Forms and supporting documentation to ensure that refunds are issued accurately and promptly.
• Performs follow-up on checks that have not cleared the bank and research checks that are returned for insufficient address.
• Follows state specific unclaimed property laws when submitting uncashed refund checks to the appropriate state annually.
• Facilitates voids, reissues, and stop payment requests with facility Accounts Payable Department.
• Maintains HIPAA patient confidentiality standards for medical and financial information.
• Review and respond to various patient and insurance refund/offset requests.
• Contribute to overall team and departmental objectives by providing insights from refund data; identify trends in refund requests to recommend improvements in products, services, or internal processes to minimize future cancellations and enhance customer experience.
• Identifies situations in which contractual adjustments are warranted by determining the original billed amounts as compared to the amounts allowed.