Lead Security Guard

Staff Position Description

Position Title: Lead Security Guard

Position Code: LdSecuity-8200

Department: Security

Safety Sensitive: Yes

Reports to: Director of Security

Exempt Status: No

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. This position is responsible for the protection, safeguarding and security of assets, personnel, customers and all visitors.

• Serve as the on‑duty lead, providing daily direction, post assignments, and coverage oversight for unarmed security officers across hospital and affiliated properties.
• Provide leadership, mentoring, and coaching to security staff, modeling professional conduct, customer service, and policy compliance.
• Respond to alarms, calls for service, and security incidents including disturbances, suspicious behavior, patient elopement, missing persons, and staff assistance needs.
• Use approved de‑escalation and crisis intervention techniques to manage aggressive behavior, behavioral health events, and volatile situations.
• Assist clinical staff with disruptive or unsafe patients and visitors using non‑force intervention methods.
• Coordinate and participate in emergency responses including fire alarms, medical events, hazardous conditions, lockdowns, and disaster situations.
• Oversee access control and visitor management processes, including badges, restricted areas, and after‑hours access.
• Complete and review incident reports accurately and timely; preserve scene safety and coordinate with law enforcement when appropriate.
• Ensure continuous compliance with unarmed security protocols, hospital policies, privacy requirements, and applicable regulatory and accreditation standards.
• Conduct or support courier, patrol, alarm response, and other assigned driving duties, including travel to off‑site hospital or organizational locations as needed.
• Maintain required certifications and training; support a culture of safety, service excellence, and continuous improvement.
• When the Security Operations Manager is out of town or otherwise unavailable, serve as the designated point of contact for day‑to‑day security operations when formally assigned.
• Perform other duties as assigned to support overall effectiveness of department and organization.

Education: High school diploma or equivalent - must provide proof with diploma or official transcripts upon hire.

• Possession of a current and valid U.S. motor vehicle license. Must be 21 years of age or older and remain eligible to drive, per KHI policy.
• De‑escalation class within 90 days of hire.
• BLS within 90 days of hire (American Heart Association or American Red Cross only).
• Obtain and maintain an Arizona Department of Public Safety (DPS) Unarmed Security Guard License.

• Working knowledge of hospital security, safety, and emergency response protocols.
• Strong verbal and written communication skills; ability to interact professionally with patients, visitors, staff, and leadership.
• Demonstrated planning, organization, and prioritization skills to support daily security operations.
• Basic computer proficiency to complete incident reports, logs, and electronic communications.
• Ability to operate and monitor surveillance, alarm, and access control systems.
• Ability to work assigned shifts, including nights, weekends, holidays, and overtime as required.
• Proven ability to manage, de‑escalate, and resolve confrontational or disruptive situations using approved non‑force techniques.
• Ability to work independently with minimal supervision while exercising sound judgment.
• Flexibility to adapt to changing priorities, workloads, and emergent situations.
• Ability to make timely, appropriate decisions in the organization’s best interest when a supervisor is unavailable and to seek guidance when escalation is needed.

Education: College level degree.

Experience: Prior private security, public law enforcement, or lead experience.

• De‑escalation or workplace violence prevention training.

• Arizona…