Front Desk Receptionist

Description

Front Desk Receptionist

Front Desk Receptionist

Kings Mountain, North Carolina

Full-Time

$

Monday - Friday 8am - 5pm

We are seeking a highly organized and patient-focused Front Desk Receptionist to oversee patient intake, scheduling, and front-desk operations. This role is critical in ensuring a smooth and efficient patient experience while supporting our medical team.

The Front Desk Receptionist serves as the first point of contact for patients, ensuring seamless check-in and check-out processes, managing patient intake, and coordinating scheduling. This individual must be detail-oriented, possess excellent communication skills, and be comfortable working in a fast-paced healthcare environment.

• Greet and check in patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information.
• Manage patient intake forms and ensure accurate data entry into the EHR system (eClinical
  
  Works - eCW).
• Schedule and confirm patient appointments, optimizing provider availability.
• Handle phone inquiries, triage calls appropriately, and assist with patient requests.
• Ensure insurance verification and prior authorization processes are completed before patient visits.
• Maintain accurate and up-to-date patient records while ensuring HIPAA compliance.
• Process patient payments and copays, and maintain financial records.
• Coordinate referrals from primary care physicians and specialists, ensuring seamless patient transitions.
• Assist with patient education regarding clinic policies, procedures, and treatment expectations.
• Work collaboratively with clinical and administrative staff to ensure a high-quality patient experience.

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a medical front office, patient intake, or scheduling role.
• Proficiency in EHR systems (experience with eClinical
  
  Works is a plus).
• Strong customer service and interpersonal skills.
• Ability to multitask and manage a high volume of patient interactions.
• Knowledge of insurance verification, prior authorizations, and medical terminology.
• Excellent organizational and problem-solving abilities.
• Strong attention to detail and data accuracy.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

If you are a compassionate and detail-oriented professional looking to join a dynamic team committed to patient care, we invite you to apply today!

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.